Client Account Manager

US Bank; Knoxville (TN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Holiday opportunities

Adoption assistance

Sick leave

Job summary

U.S. Bank's Elavon unit is seeking a Client Account Manager to oversee a portfolio of payment services clients. You will maintain relationships, drive account growth, and align solutions with client objectives, while renewing contracts and delivering strategic insights.

The role requires strong negotiation, excellent communication, and the ability to analyze performance data. You will work from a U.S. Bank location three or more days a week in Knoxville, TN, with comprehensive benefits and

Qualifications

• Associate's degree or equivalent work experience.
• Typically two or more years of client management experience in payments industry.
• Strong contract negotiation, account management and project management skills.

Responsibilities

• Own and manage a portfolio of client accounts, ensuring strong engagement, retention, and overall satisfaction.
• Drive account growth by identifying opportunities to expand services and increase profitability.
• Serve as a trusted advisor, aligning Payment Services solutions to client business objectives.
• Analyze client performance data and translate insights into actionable recommendations.
• Develop and execute account strategies that support long-term client success.
• Manage contract renewals and support negotiation efforts to ensure mutually beneficial outcomes.

Skills

Account management

Contract negotiation

Project management

Data analysis

Presentation skills

Customer service

Education

Associate's degree

Tools

Microsoft Office

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

The Client Account Manager is the strategic face of Payment Services to the client, representing multiple business channels. They are responsible for the overall management of a book of accounts, including maintenance, growth, increased profitability, strategic direction, overall client satisfaction, and contract renewals. Consults with clients through data analysis, industry education, presentation of performance results and recommending action to improve performance. Is the escalation point for both internal and external client issues.

What You'll Do:

Manage and Grow Client Relationships

• Own and manage a portfolio of client accounts, ensuring strong engagement, retention, and overall satisfaction
• Drive account growth by identifying opportunities to expand services and increase profitability
• Serve as a trusted advisor, aligning Payment Services solutions to client business objectives

Deliver Strategic Insights

• Analyze client performance data and translate insights into actionable recommendations
• Present performance results and strategic recommendations in a clear, client-focused manner
• Educate clients on industry trends, best practices, and emerging opportunities within payments

Account Strategy & Renewals

• Develop and execute account strategies that support long-term client success
• Manage contract renewals and support negotiation efforts to ensure mutually beneficial outcomes

Basic Qualifications

• Associate's degree, or equivalent work experience
• Typically two or more years of client management experience in payments industry

Preferred Skills/Experience

• Strong contract negotiation, account management and project management skills
• Strong problem-solving and negotiation skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to identify and resolve exceptions and to interpret data
• Proven customer service/relations skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Strong presentation, interpersonal, verbal and written communication skills

Benefits:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Review our full benefits available by employment status here .

This role requires working from a U.S. Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

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