Operations Center Supervisor - Customer-First Logistics Lead

Symphony Talent, LLC; Columbus (PA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Direct Deposit

Paid Time Off

401(k) Plan with Company Match

Health Insurance

Employee Assistance Program (EAP)

Job summary

Ward's is seeking a Service Center Operations Supervisor to plan, direct, and control freight operations, ensuring customer-first service. You will manage tension-chart driven actions, coordinate dock and linehaul activities, and supervise staff to meet performance and safety targets.

The role requires 3–5 years in motor carrier operations, strong communication and leadership skills, and the ability to work with AS400 systems. Hybrid or on-site work with potential travel may be involved.

Qualifications

• Three to five years working experience in the motor carrier industry preferred.
• Proven track record of effective supervision performance.
• Strong communication and leadership skills.
• Must be organized and able to work with PC.
• Must be able to travel if necessary.
• Must be able to perform AS400 (computer) functions as needed.

Responsibilities

• Plan, direct and control freight operations in line with the goal of always servicing the customer first.
• Create and update action steps on the service center tension chart.
• Achieve operational goals in MPI performance, on-time service, overtime, and safety scores.
• Coordinate and delegate work across pickup/delivery, dock, linehaul, and staffing.
• Prepare routes and dispatch local P&D drivers using the computerized dispatch system.
• Handle customer calls per Ward's etiquette and assist with scheduling and tracing.

Skills

Supervisory experience

Communication

Leadership

Organizational skills

PC Proficiency

Travel flexibility

Job description

Ward's is seeking a Service Center Operations Supervisor to plan, direct, and control freight operations, ensuring customer-first service. You will manage tension-chart driven actions, coordinate dock and linehaul activities, and supervise staff to meet performance and safety targets.

The role requires 3–5 years in motor carrier operations, strong communication and leadership skills, and the ability to work with AS400 systems. Hybrid or on-site work with potential travel may be involved.