Operations Business Analyst

Formica Corporation; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Formica Corporation in Cincinnati, OH is seeking an Operations Business Analyst to translate operational needs into practical technology solutions. You will work across manufacturing, planning, procurement, logistics, and quality teams to drive improvements and ensure systems deliver value.

You will gather requirements, document processes, and support ERP and related business applications through testing, configuration, and training.

Qualifications

• Experience as a business analyst in manufacturing or supply chain context.
• Ability to gather requirements, document processes, and write clear business documentation.
• Strong communication skills to bridge business and IT teams.
• Analytical mindset with problem-solving and organizational skills.
• Familiarity with ERP/MES/WMS and related business platforms.

Responsibilities

• Partner with manufacturing, operations, supply chain, procurement, logistics, quality, and IT teams to understand business needs and improvement opportunities.
• Gather, document, and clarify requirements, processes, use cases, and acceptance criteria for system enhancements.
• Support ERP, manufacturing, warehouse, planning, and related applications through testing and issue analysis.
• Assist with process mapping and gap analysis for order-to-cash, procure-to-pay, plan-to-produce, and related workflows.
• Prepare test plans, support user acceptance testing, document defects, and validate delivered solutions against requirements.
• Create user documentation, training materials, and SOPs for new or changed systems.

Skills

Business analysis

Requirements gathering

Documentation

Communication

Data analysis

Education

Bachelor's degree

Tools

ERP systems

MS Excel

Reporting tools

Job description

The Operations Business Analyst serves as a key liaison between business stakeholders and IT teams, helping translate operational needs into practical technology solutions. This role supports manufacturing, planning, procurement, logistics, quality, and related operational processes. The ideal candidate has hands-on exposure to manufacturing or supply chain environments and is ready to grow into broader business analysis responsibilities.

Note:This role is on-site in Cincinnati, OH.

Key Responsibilities

• Partner with manufacturing, operations, supply chain, procurement, logistics, quality, and IT teams to understand business needs, process challenges, and improvement opportunities.
• Gather, document, and clarify business requirements, functional requirements, process flows, use cases, and acceptance criteria for system enhancements and projects.
• Support ERP systems, manufacturing, warehouse, planning, reporting, and related business applications through issue analysis, configuration support, testing, and enhancement requests.
• Assist with process mapping and gap analysis for core operational workflows such as order-to-cash, procure-to-pay, plan-to-produce, production scheduling, warehousing, and shipping.
• Participate in solution design discussions with business users, developers, vendors, and technical teams to ensure proposed solutions align with operational priorities.
• Prepare and execute test plans, support user acceptance testing, document defects, and validate that delivered solutions meet business requirements.
• Create user documentation, training materials, standard operating procedures, and support guides for new or changed systems and processes.
• Analyze operational data and reporting needs to help improve visibility into production performance, service levels, supplier performance, and process efficiency.
• Support change management activities by communicating system changes, coordinating training readiness, and helping business users adopt new tools and processes.
• Manage assigned tasks, small enhancement requests, and project workstreams with guidance from senior team members or project leads.

Required Qualifications

• Bachelor’s degree in a relevant field of study; equivalent work experience may be considered.
• Two to five years of experience as a business analyst, systems analyst, operations analyst, supply chain analyst, or similar role.
• Some direct experience supporting manufacturing, operations, supply chain, logistics, warehousing, procurement, or production planning processes.
• Working knowledge of ERP systems and related business platforms such as MRP, MES, WMS, TMS, quality systems, reporting tools, or other operational applications.
• Ability to gather requirements, document processes, write clear business documentation, and communicate effectively with both business and technical audiences.
• Strong analytical, problem-solving, organizational, and follow-through skills.
• Comfortable working with data in tools such as Excel, reporting platforms, dashboards, or basic query tools.
• Ability to manage multiple priorities in a fast-paced operational environment while maintaining attention to detail.

Preferred Qualifications

• Experience with ERP LX is preferred; experience with other ERP systems such as SAP, Oracle, Microsoft Dynamics, Epicor, Infor, or similar platforms is also valuable.
• Exposure to manufacturing execution systems, warehouse management systems, production planning tools, EDI, barcode/scanning solutions, or shop-floor integrations.
• Experience creating process maps, test scripts, training guides, dashboards, or operational reports.
• Professional certifications such as CBAP, CCBA, CSPO, APICS CPIM, APICS CSCP, Lean Six Sigma Yellow Belt, or Lean Six Sigma Green Belt are helpful but not required.
• Business process orientation with curiosity about how work gets done on the plant floor and across the supply chain.
• Clear communication and active listening skills with the ability to translate between business and technical teams.
• Practical problem-solving mindset focused on improving efficiency, accuracy, service, quality, and user experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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