Operations - Billing & Pricing Analyst

KeyBank; United States; Remote; USD 68,000 - 75,000; Full time

Job summary

KeyBank is seeking a Pricing Analyst to support the Merchant Services Pricing team. This role involves analyzing pricing strategies, maintaining accounts, and developing insights to optimize pricing. Ideal candidates will have strong analytical skills and experience in Merchant Services, ensuring effective communication with internal teams.

Qualifications

• 2+ years of Merchant Services experience required.
• Direct experience implementing pricing strategies and models preferred.
• Ability to analyze fees for merchant profitability.

Responsibilities

• Ensure correct pricing implementation and account maintenance.
• Develop pricing analysis for existing and potential new clients.
• Analyze, monitor, and improve assigned business processes.

Skills

Data analysis

Attention to detail

Communication

Education

Bachelor's degree in relevant field

Tools

Excel

Microsoft Office

Job description

Location:

For Those Who Work At Home, Ohio

Position Description Overview

This role is part of the Pricing and Portfolio Management team and will be responsible for supporting the KeyBank Merchant Services Pricing team including customer pricing, account maintenance, analytical projects and processes to ensure optimal pricing. The successful candidate will have the mental agility to seamlessly move between individual analytical activities. Candidates will be expected to be comfortable navigating, partnering, and communicating internally and managing and reporting outregarding progress.

The analyst will assist and support Key Merchant Services: Pricing, maintenance, and data analytic needs. The analyst will support the development of processes, tools, reporting, and analytical insight to improve pricing. Performs duties under limited supervision, applying a broad knowledge of principles, practices and procedures within Payments and Merchant Services analytics. The analyst will report to the Head of KeyBank Merchant Services Pricing and Billing integrity. The Pricing Team supports market pricing for products, deal pricing, and segment pricing.

Job Responsibilities

• Ensure correct pricing implementation, account maintenance across the portfolio

• Develop pricing analysis for existing and potential new clients

• Collect, analyze, and interpret data to conduct reviews of product and customer pricing

• Advise on new product pricing based on customer, competitive and internal factors

• Build business cases and determinefinancial impact of pricing actions in support of Deal and Product teams

• Interact with Servicing team to complete pricing corrections, maintenance, and exception requests for front and back book

• Extract insights and develop complex analysis and tools

• Analyze, monitor, and improve assigned business processes and/or systems

• Develop and provide documentation for users and training purposes

Required Qualifications

• Bachelor's degree from a four-year College or relevant industry experience in merchant services

• Minimum2 years of relevant Merchant Services experience

• Direct experience implementing merchant and portfolio pricing strategies and models, 2 years preferred

• Demonstrated ability analyzing interchange and other fees to evaluate merchant profitability

• Ability to handle and prioritize multiple tasks in a timely manner and ability to work effectively under pressure

• Exceptional attention to detail is critical

• Experience addressing ambiguous problems with a detailed approach is imperative

• Excellent ability to communicate with internal and external teams to drive project completion

• Advanced proficiency in Excel and financial spreadsheets

• Computer literacy with proficiency in Microsoft Office products

Preferred Qualifications

• Previous experience with interchange or payments is advantageous

• SQL knowledge highly desired

• Computer literacy with proficiency in PowerPivot, Tableau, Python

• Experience in business, financial, payments, or other similar analysis preferred

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment.As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $68,000to $75,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

Job Posting Expiration Date: 07/23/2025KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].

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