Operations / Behavioral Health Technician (OPS/BHT)

Atlantic Health Strategies; Illinois; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Job summary

Resilience Behavioral Health is seeking an Operations/Behavioral Health Technician (OPS/BHT) for our Willowbrook, IL facility. This full-time, on-site role supports daily operations and direct client care within PHP, IOP, and outpatient tracks.

You will supervise clients, assist with check-ins, document incidents, coordinate transportation, and help maintain a safe, organized environment in a day-shift setting. A high school diploma or GED is required.

Qualifications

• High school diploma or GED required.
• 1–2 years of relevant experience in behavioral health or direct care.
• Comfort working with individuals in treatment for mental health and substance use conditions.
• Strong communication and organizational skills; ability to multitask in a fast-paced setting.
• Dependable, punctual, and detail-oriented.
• Full-time, on-site availability in Willowbrook, IL, days.

Responsibilities

• Monitor the milieu and provide direct client supervision to maintain a safe, structured, and supportive treatment environment.
• Support daily program operations: client check-in/out, attendance tracking, and coordination between clinical and administrative staff.
• Assist clients with daily living needs, orientation to the program, and general questions, escalating clinical concerns to the appropriate clinician.
• Document client observations, incidents, and daily activity logs accurately and in accordance with facility and regulatory standards.
• Support scheduling and coordination of client transportation, groups, and appointments across PHP, IOP, and outpatient tracks.
• Help maintain a clean, organized, and welcoming facility, including stocking supplies and flagging maintenance or safety needs to leadership.
• Provide general administrative support, such as answering phones, filing, and data entry, as needed by the operations team.
• Respond calmly and appropriately to de-escalate situations, following facility safety protocols.

Skills

Strong communication

Organizational skills

Multitasking

Dependable

Punctual

Detail-oriented

Education

High school diploma or GED

Job description

Operations / Behavioral Health Technician (OPS/BHT)

Operations / Behavioral Health Technician (OPS/BHT)

Willowbrook, IL | Full-Time | On-Site

About Resilience Behavioral Health

Resilience Behavioral Health of Illinois provides client-first, dual-diagnosis behavioral health treatment at its Willowbrook facility, offering Partial Hospitalization, Intensive Outpatient, Outpatient, Residential Inpatient, and Crisis Stabilization programming.

The Opportunity

The Operations/Behavioral Health Technician (OPS/BHT) plays a dual role at the Willowbrook facility, supporting both the day-to-day administrative operations of the site and the direct care needs of clients moving through Resilience's treatment programs. This is a full-time, on-site, day-shift role reporting into the admin team.

What You'll Do

• Monitor the milieu and provide direct client supervision to help maintain a safe, structured, and supportive treatment environment.
  
• Support daily program operations, including client check-in and check-out, attendance tracking, and coordination between clinical and administrative staff.
  
• Assist clients with daily living needs, orientation to the program, and general questions, escalating clinical concerns to the appropriate clinician.
  
• Document client observations, incidents, and daily activity logs accurately and in accordance with facility and regulatory standards.
  
• Support scheduling and coordination of client transportation, groups, and appointments across PHP, IOP, and outpatient tracks.
  
• Help maintain a clean, organized, and welcoming facility, including stocking supplies and flagging maintenance or safety needs to leadership.
  
• Provide general administrative support, such as answering phones, filing, and data entry, as needed by the operations team.
  
• Respond calmly and appropriately to de-escalate situations, following facility safety protocols.
  

Requirements

• High school diploma or GED required.
  
• 1 to 2 years of relevant experience, ideally in a behavioral health, substance use treatment, or direct care setting.
  
• Comfort working with individuals receiving treatment for mental health and substance use conditions.
  
• Strong communication and organizational skills, with the ability to multitask in a fast-paced treatment environment.
  
• Dependable, punctual, and detail-oriented.
  
• Full-time, on-site availability in Willowbrook, IL, days.
  

Compensation and Benefits

• Hourly position: $20.00 to $25.00 per hour.
  
• Paid Time Off
  
• Health Insurance
  

This is a direct hire with Resilience Behavioral Health. Atlantic Health Strategies is recruiting on their behalf.