Operations Associate - West Covina Fash Plz

JCPenney; West Covina (CA); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Medical/Dental/Vision

Term life insurance

Paid vacation/holidays

401(k) with company match

Employee discount

Job summary

JCPenney in West Covina, CA is seeking an Operations Associate to help create an outstanding customer experience by handling store operations before opening. The role is an early morning position within a collaborative team.

You will perform tasks such as pricing and signing, replenishing stock, unloading merchandise, and supporting omnichannel initiatives like Buy Online Pickup in Store and ship-from-store. Previous retail experience is valued.

Qualifications

• 1–2 years retail experience.
• Strong customer service skills and teamwork.
• Able to perform operations tasks before store opening.

Responsibilities

• Assist customers with questions and provide friendly service.
• Execute pricing and signing across the store.
• Restock merchandise and prepare floor visibility.
• Receive and unload shipments with the team.
• Support omnichannel initiatives (BOPIS, ship from store, returns).
• Maintain backroom standards and stockroom organization.
• Help implement merchandise plans with leadership.
• Learn and adapt from training materials.

Skills

Retail experience

Customer service

Pricing and signing

Job description

The Operations Associate's role is to create an outstanding customer experience by performing operations functions within the store. The Operations Associate role is an early morning position and you will work with a team to perform functions prior to store opening.

At this time, JCPenney does not anticipate closing this job opportunity.

Primary Responsibilities

• Customer Service - You maneuver around the store at a fast pace and when a customer stops to ask you a question or request assistance, there’s no one else they'd prefer to talk to.
• Executes pricing and signing - You can change ticket prices and sign merchandise across the store faster than anyone.
• Replenish and restock the store - You understand the needs of the customer and assist your sales floor peers and leaders by pulling and preparing merchandise to go to the floor in order to ensure all customers have the styles and sizes they need.
• Receive and unload merchandise - You work with your co‑workers to unload a truck and prepare the merchandise in the backroom.
• Backroom standards - You keep the stockroom safe, clean, and organized.
• Omnichannel - You will contribute to omnichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.
• Merchandise strategy - You take the plans that have been communicated by leadership on where to place merchandise throughout the store and execute them with efficiency and detail.
• Participates in a learning environment - You absorb new information from your peers or training materials on merchandise, shrink, safety, productivity, and other business processes.

Core Competencies & Accomplishments

• Results - Solve problems and make smart decisions that drive sales, profit, or customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
• Ownership - Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for actions and outcomes.
• Intensity - Proactively find ways to improve the customer experience; show confidence and courage to do what’s right; take action with energy and urgency.
• Work experience - 1‑2 years retail experience.

What you get

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.

Pay Range

USD $17.00/Hr - USD $21.25/Hr.