Operations Associate - Fashion Valley Mall

JCPenney; San Diego (CA); On-site; USD 23,419 - 30,307; Part time

Benefits offered by this job

Medical/dental/vision benefits

401(k) with company match

Associate discount

Job summary

JCPenney in San Diego seeks an Operations Associate to support store opening and daily operations, delivering a smooth customer experience.

This role emphasizes teamwork, attention to detail, and rapid responsiveness to in-store needs, with responsibilities across merchandising, pricing, stock handling, and omnichannel tasks.

Qualifications

• Customer service skills to assist customers on the floor.
• Attention to detail for pricing and signage accuracy.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Customer Service - assist customers and provide friendly help on the sales floor.
• Executes pricing and signing - update ticket prices and signage accurately.
• Replenish and restock the store - pull and prepare merchandise for the floor.
• Receive and unload merchandise - help unload trucks and prep backroom.
• Backroom standards - keep stockroom clean, organized, and safe.
• Omnichannel - support Buy Online Pickup in Store and related services.
• Merchandise strategy - follow leadership plans to place products on the floor.
• Participates in a learning environment - absorb training materials and processes.

Skills

Customer service

Attention to detail

Teamwork

Multi-tasking

Job description

The Operations Associate's role is to create an outstanding customer experience by performing operations functions within the store. The Operations Associate role is an early morning position and you will work with a team to perform functions prior to store opening.

Primary Responsibilities

• Customer Service - You're maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there's no one they'd rather be talking to other than you.
• Executes pricing and signing - You can change ticket prices and signing on merchandise across the store better and faster than anyone!
• Replenish and restock the store: You understand the needs of the customer. When merchandise is getting low, you assist your sales floor peers and leaders by pulling and preparing merchandise to go to the floor in order to ensure all of our customers have the styles and sizes they need.
• Receive and unload merchandise: You work with your co-workers to unload a truck and prepare the merchandise in the backroom.
• Backroom standards: You keep the stockroom safe, clean, and organized.
• Omnichannel: You will contribute to Omichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.
• Merchandise strategy: You take the plans that have been communicated by leadership on where to place merchandise throughout the store and execute the plan with efficiency and detail. You understand the merchandising standards and work to deliver an outstanding customer experience by maintaining these standards as you flow goods to the sales floor.
• Participates in a learning environment: You absorb new information from your peers or training materials on our merchandise, shrink, safety, productivity, and other business processes.

Core Competencies & Accomplishments

• Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
• Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
• Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
• Work experience- 1-2 years retail experience

At this time, JCPenney does not anticipate closing this job opportunity.

What you get

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

Pay Range

USD $17.75/Hr - USD $22.19/Hr.