Operations Associate - Westfarms Mall

JCPenney; Farmington (CT); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Associate discount

Paid holidays

401(k) with company match

Medical/dental/vision benefits

Job summary

JCPenney in Farmington, CT is seeking an Operations Associate to create an outstanding customer experience by performing essential store operations before opening. This early-morning role supports a team to complete critical tasks prior to store opening.

The position involves pricing/signage, replenishing stock, receiving merchandise, and contributing to omnichannel efforts. 1–2 years of retail experience is preferred, with a focus on fast, accurate execution.

Qualifications

• 1–2 years of retail experience.
• Ability to deliver fast, friendly customer service in a busy store.
• Willingness to work early-morning shifts before opening.

Responsibilities

• Provide excellent customer service as shoppers pass through the store.
• Execute pricing changes and signage across the floor swiftly.
• Replenish and restock merchandise to ensure correct styles and sizes.
• Receive and unload shipments and maintain backroom organization.
• Support omnichannel initiatives (BOPIS, Ship from Store, returns).
• Help execute merchandise placement plans with accuracy and speed.
• Participate in a learning environment and apply training materials.

Skills

Customer service

Pricing & signing

Stock replenishment

Receiving merchandise

Omnichannel tasks

Job description

The Operations Associate's role is to create an outstanding customer experience by performing operations functions within the store. The Operations Associate role is an early morning position and you will work with a team to perform functions prior to store opening.

At this time, JCPenney does not anticipate closing this job opportunity.

Primary Responsibilities

• Customer Service - You maneuver around the store at a fast pace and when a customer stops to ask you a question or request assistance, there’s no one else they'd prefer to talk to.
• Executes pricing and signing - You can change ticket prices and sign merchandise across the store faster than anyone.
• Replenish and restock the store - You understand the needs of the customer and assist your sales floor peers and leaders by pulling and preparing merchandise to go to the floor in order to ensure all customers have the styles and sizes they need.
• Receive and unload merchandise - You work with your co‑workers to unload a truck and prepare the merchandise in the backroom.
• Backroom standards - You keep the stockroom safe, clean, and organized.
• Omnichannel - You will contribute to omnichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.
• Merchandise strategy - You take the plans that have been communicated by leadership on where to place merchandise throughout the store and execute them with efficiency and detail.
• Participates in a learning environment - You absorb new information from your peers or training materials on merchandise, shrink, safety, productivity, and other business processes.

Core Competencies & Accomplishments

• Results - Solve problems and make smart decisions that drive sales, profit, or customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
• Ownership - Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for actions and outcomes.
• Intensity - Proactively find ways to improve the customer experience; show confidence and courage to do what’s right; take action with energy and urgency.
• Work experience - 1‑2 years retail experience.

What you get

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.

Pay Range

USD $17.00/Hr - USD $21.25/Hr.