Operations Associate - West Town Mall

JCPenney; Knoxville (TN); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employee discount

401(k) match

Paid holidays

Job summary

JCPenney in Knoxville, TN is seeking an Operations Associate to create an outstanding customer experience by performing in-store operations before opening. This early-morning role requires teamwork to prep the sales floor and backroom.

You will handle customer service, pricing/signing, replenishment, merchandise receiving, backroom upkeep, and support omnichannel initiatives. 1–2 years retail experience preferred; energetic, detail-oriented team player with a readiness to learn.

Qualifications

• 1–2 years of retail experience.
• Able to work early morning shifts.
• Strong customer-service mindset.

Responsibilities

• Provide attentive customer service and assist shoppers.
• Execute pricing and signing across store merchandise.
• Replenish and restock to keep floor stock available.
• Receive and unload merchandise with the team.
• Maintain safe, clean, and organized backrooms.
• Support omnichannel initiatives (Buy Online Pickup in Store, Ship from Store, etc.).
• Implement merchandising plans and uphold standards.
• Participate in ongoing training and learning activities.

Skills

Customer service

Pricing & signing

Merchandise replenishment

Inventory handling

Omnichannel support

Team collaboration

Learning mindset

Job description

The Operations Associate's role is to create an outstanding customer experience by performing operations functions within the store. The Operations Associate role is an early morning position and you will work with a team to perform functions prior to store opening.

Primary Responsibilities

• Customer Service - maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there's no one they'd rather be talking to other than you.
• Executes pricing and signing - you can change ticket prices and sign merchandise across the store faster than anyone.
• Replenish and restock the store: you understand the needs of the customer. When merchandise is getting low, you assist your sales floor peers and leaders by pulling and preparing merchandise to go to the floor to ensure all customers have the styles and sizes they need.
• Receive and unload merchandise: you work with your co-workers to unload a truck and prepare the merchandise in the backroom.
• Backroom standards: you keep the stockroom safe, clean, and organized.
• Omnichannel: you will contribute to omnichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.
• Merchandise strategy: you take the plans communicated by leadership on where to place merchandise throughout the store and execute with efficiency and detail. You understand the merchandising standards and work to deliver an outstanding customer experience by maintaining these standards as you flow goods to the sales floor.
• Participates in a learning environment: you absorb new information from peers or training materials on merchandise, shrink, safety, productivity, and other business processes.

Core Competencies & Accomplishments

• Results: solve problems and make smart decisions that drive sales, profit, or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
• Ownership: provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
• Intensity: proactively find ways to improve the customer experience; show confidence and courage to do what's right; take action with energy and urgency.
• Work experience – 1-2 years retail experience.

Benefits

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com.

Pay Range

USD $12.50/Hr - USD $15.63/Hr.