Operations Associate,PSA (Temp-To-Hire), Plano

Collectors; Plano (TX, OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Collectors is expanding its grading operations to Plano, TX. We are seeking an Operations Associate to handle receiving, encapsulation, quality control, and shipping in a brand-new market. You will report to the Director of Operations and work from our Plano office Monday through Friday on a 6:30AM - 3:00PM shift.

Open to candidates who can manage multiple tasks, work with cross-functional teams, and maintain high accuracy under pressure. Prior warehouse or manufacturing experience is a plus.

Qualifications

• Strong written and verbal communication skills.
• Ability to work in a team environment.
• Ability to prioritize all tasks in a fast-paced environment.
• Professional in behavior and able to work under pressure.
• Dependable and able to follow instructions.

Responsibilities

• Open, separate, and itemize department’s mail by service type.
• Match, count, and check items.
• Verify service type with payment and eligibility.
• Enter item information into the database and print stickers with order details.
• Coordinate with Customer Service and Problem Orders to resolve issues and expedite orders.
• Collaborate with Sales on orders with special deals or pricing.
• Assist cross-functional teams on special projects and deals.
• Encapsulate and seal event tickets.
• Inspect assembled parts and products for defects.
• Verify submission form details, quantities, and labels.
• Sort orders by return carrier service.
• Package orders and attach labels.
• Process shipping for specified return carrier and close orders.

Skills

Communication

Teamwork

Prioritization

Professionalism

Reliability

MS Office

Physical suitability

Tools

Excel

Google Sheets

Gmail

Job description

About Collectors

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

Interview Process

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on‑site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

Position Overview

With our proven track record of success, we are excited to expand our Grading operations to Plano, TX! We’re looking for an Operations Associate to join our team and handle receiving, encapsulation, quality control, and shipping responsibilities across the operation. This is an exciting opportunity to be one of our first employees in a brand new market to help launch the facility. You’ll report to the Director of Operations and work from our Plano, TX office Monday through Friday for a 6:30AM - 3:00PM shift.

Responsibilities

• Open, separate, and itemize department’s mail by service type.
• Match, count, and check items.
• Verify service type with payment and verify its eligibility.
• Enter item information into the database and print stickers containing order details.
• Work with the Customer Service and Problem Orders departments to resolve problems and expedite completion of customers’ orders.
• Work with the Sales department for orders that have special deals and/or pricing.
• Work with other cross‑functional teams on special projects and/or deals.
• Encapsulate and seal event tickets.
• Learning various sizes of gasket sizes and ticket holders.
• Crack‑out and re‑seal event tickets according to changes.
• Inspect assembled parts and product for defects and deviations.
• Verify information such as submission form details, product quantity, identification stickers, and labels.
• Sort all orders by return carrier service.
• Verify order correctness and completeness.
• Package orders in mailing box containers, seal with tape and attach outside labels.
• Process shipping for specified return carrier and close order.

Qualifications

• You have strong written and verbal communication skills.
• You have the ability to work in a team environment.
• You can prioritize all tasks and work in a fast‑paced work environment.
• You are a team player who is willing and able to work well with others.
• You are professional in your behavior, interact respectfully with coworkers, and work well under pressure in fast‑paced environments.
• You produce high quality, accurate work and demonstrate thoroughness in your work.
• You are dependable and able to follow instructions and respond to directions from your supervisor(s).
• You have a working knowledge of Microsoft Office, e.g. Word, Excel, Outlook, PowerPoint, and Google Suite, e.g. Gmail, Google Docs, and Google Sheets.
• You have good hand‑eye coordination and is comfortable with physical labor.
• Previous experience in a warehouse or manufacturing environment is a plus.

Physical Requirements

• Bending and Twisting: Bending neck/waist, twisting neck/waist, and squatting.
• Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.
• Hand Use: Regular hand use for various tasks.
• Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.
• Lifting and Carrying: Ability to lift, carry, and move materials up 50 lbs.
• Receiving and Inspecting Submissions: Ability to receive, and in some departments inspect, submissions.
• Ability to use a sharp blade and retrieve submissions from packaging.
• Sitting or Standing: Ability to sit or stand for extended periods of time.

Compensation

Hourly Rate: The reasonable estimated hourly rate for this position is $17. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.

Employment Eligibility

Collectors uses e-Verify to validate your ability to work legally in the United States.

Equal Employment Opportunity

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

Accommodations

If you require an accommodation to apply or interview with us due to a disability or special need, please email [e-mail].

Privacy Notice for U.S. Applicants

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

NYC Local Law 144 Summary

For New York Residents: In connection with hiring, Collectors Universe, Inc. uses an automated employment decision tool (Brighthire) to assist in evaluating candidates. Collectors Universe, Inc. began using this tool in October 2026. In accordance with NYC Local Law 144, a summary of the most recent independent bias audit of this tool is available from Brighthire. To request information about the type of data collected, its source, and our data retention policy, contact [e-mail].

Company Overview (Duplicate)

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.