Operations Associate II — Back-Office Processing & SLAs

Ascensus; Pennsylvania; On-site; USD 52,000 - 72,000; Full time

Job summary

Ascensus is a leading technology and service platform powering savings plans across America. The Operations Associate II supports back-office processing for enrollment, payroll, and distributions, ensuring timely and accurate execution to meet daily/weekly/monthly SLAs.

The role emphasizes client service, documentation, and collaboration with internal and external partners while continuously improving processes and adopting emerging technologies.

Qualifications

• Bachelor's degree in Business Administration, Management, Finance or equivalent work experience.
• Familiarity with MS-Office software applications including Excel, PowerPoint, Word and Visio.
• Strong communication and time management skills required.
• Ability to document processes and work flows clearly.

Responsibilities

• Handle back-office transaction processing for plans within SLA guidelines.
• Identify root causes of issues and communicate with clients and internal teams.
• Support enrollment, census, distribution processing and related tasks.
• Provide reporting and audit-trail documentation as required by partners.
• Mentor teammates as needed and participate in process improvement.

Skills

Communication skills

Time management

Problem solving

Detail oriented

Training/mentoring

Initiative/Work Ethic

Education

Bachelor's degree in Business Administration, Management, Finance or equivalent work experience

Tools

MS Office

Excel

PowerPoint

Word

Visio

Job description

Ascensus is a leading technology and service platform powering savings plans across America. The Operations Associate II supports back-office processing for enrollment, payroll, and distributions, ensuring timely and accurate execution to meet daily/weekly/monthly SLAs.

The role emphasizes client service, documentation, and collaboration with internal and external partners while continuously improving processes and adopting emerging technologies.