Strategic Support Associate - November 2026 Start Date

The Jackson National Life Insurance Company; East Lansing (MI); On-site; USD 25,000 - 40,000; Part time

Benefits offered by this job

Bonuses

Health insurance

401(k) plan

Adoption assistance

Education matching

Dependent tuition

Job summary

The Jackson National Life Insurance Company operates two Michigan locations in East Lansing and Lansing and is seeking a Strategic Support Associate (SSA) for a flexible, part-time schedule. You will perform essential office and business support tasks, contributing to customer satisfaction and growth opportunities.

The role offers an hourly rate of $14.00 and requires availability from 6:30am to 7pm, Monday through Friday, plus 6:30am to 1pm on Saturdays, with 18–29 hours per week and

Qualifications

• H.S. Diploma or equivalent is required.
• Experience in accounting, finance, IT, math or other business-related field preferred.
• Basic knowledge of MS Windows environment and MS Office applications required.
• Perform clerical/office duties, including data entry skills.
• Ability to type 35 words per minute.

Responsibilities

• Perform office support duties and provide business operations support.
• Demonstrate a willingness to learn.
• Work well independently and within a team.
• Exhibit good time management in a high-volume, fast-paced environment.
• Answer inbound calls from internal or external customers and/or make outbound calls to customers.
• Multi-task effectively across multiple computer applications and systems.
• Follow detailed written procedures and step-by-step processes.
• Demonstrate good verbal and written communication skills.
• Act professionally in the workplace.
• Display problem solving skills and prioritize tasks.

Skills

Time management

Teamwork

Communication

Data entry

Typing 35 wpm

Education

HS Diploma or equivalent

Tools

MS Windows

MS Office

Job description

Job Purpose

Jackson's Strategic Support Program (SSP) is designed to create a talent pipeline, providing on-demand staffing to various departments and teams within our organization. As a Strategic Support Associate (SSA), you'll perform critical daily business support functions which directly impact customer satisfaction. This flexible, part-time role lets you build your own schedule and pays a competitive hourly rate of $14.00. Whether you're starting your career or looking to accelerate your professional skillset, this position offers plentiful opportunities to learn and grow within a fast-paced environment. Investing in your professional development is a top priority and we offer many resources to support long-term career growth. Our two convenient locations in East Lansing and Lansing provide a modern, professional environment to connect with others and build your network.

Essential Responsibilities

• Ability to perform office support duties and provide business operations support.
• Demonstrate a willingness to learn.
• Work well independently and within a team.
• Exhibit good time management skills in a high-volume, fast-paced environment.
• Answer inbound calls from internal or external customers and/or make outbound calls to customers.
• Multi-task effectively, navigating multiple computer applications and systems.
• Follow detailed written procedures and step-by-step processes.
• Demonstrate good verbal and written communication skills.
• Act professionally in the workplace.
• Display problem solving skills.
• Organize work efficiently and prioritize tasks.

Other Duties

Performs other duties and/or projects as assigned.

Knowledge, Skills and Abilities

• Shifts offered from 6:30am-7pm, Monday-Friday and 6:30am-1pm Saturday.
• Minimum requirement of 18 hours per week, maximum 29.
• Duration of individual shift segments must be a minimum of two hours and weekly availability must include two segments of at least three hours.
• First week availability requires a four hour duration for orientation.
• Self-driven schedules based on your unique availability, with changes allowed up to 24 hours in advance.

Qualifications

• H.S. Diploma or equivalent required.
• Experience in the fields of accounting, finance, IT, math or other business related field preferred.
• Basic knowledge of MS Windows environment and MS Office Applications required.
• Perform clerical/office duties, including data entry skills required.
• Ability to type 35 words per minute required.

Equal Opportunity

Jackson is proud to be an equal opportunity workplace.

The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job.

The Company is committed to a policy of equal opportunity.

Benefits

• competitive pay
• bonuses
• comprehensive health insurance benefits
• a matching 401(k) retirement plan
• adoption assistance
• education matching gift program
• dependent tuition program

Additional Company Information

Company facilities and campuses are tobacco-free environments.

At Jackson, our employees are empowered to bring a fresh perspective, confront new challenges, and define their own career paths.

Jackson National Life Insurance Company (Home Office: Lansing, Michigan) and Jackson National Life Insurance Company of New York (Home Office: Purchase, New York). Jackson National Asset Management, LLC (JNAM) located in Chicago, Illinois, is an SEC-registered investment adviser and Jackson subsidiary. Annuities are distributed by Jackson National Life Distributors LLC, Member FINRA.

To learn more about Jackson's financial strength and results, visit jackson.com.