Operations Associate: Driver Experience & Cost Optimizer

8Fleet, Inc.; Los Angeles, Northern (CA, KY); Hybrid; USD 80,000 - 90,000; Full time

Job summary

8Fleet, Inc. is seeking a Central Operations Associate in Los Angeles (HQ) or San Francisco. You will analyze driver experience data, identify friction points, and drive initiatives to improve retention and satisfaction while measuring impact across markets.

You will build dashboards, track KPIs, and work across teams to implement changes that reduce costs and improve overall operations. The role suits someone early in their career with a data-driven mindset and strong communication skills.

Qualifications

• 1–3 years of experience in operations, analytics, consulting, or a similar fast-paced, data-driven role.
• Comfort in spreadsheets and real interest in what the numbers are telling you.
• A track record of turning analysis into action: you've made a recommendation and seen it through.
• Empathy for the people on the front line; you care how a change lands for drivers, not just how it looks on paper.
• Strong attention to detail.
• Clear written and verbal communication; you can explain what you found and why it matters to someone who wasn't in the weeds with you.
• A bias toward action and comfort figuring things out without a playbook.
• Willingness to travel to markets periodically.
• Bachelor's degree required.
• Experience with SQL or BI tools is a plus.

Responsibilities

• Analyze driver experience data (feedback, retention, shift and support trends) to find the biggest points of friction and what's driving them.
• Develop and roll out initiatives that improve the driver experience, then measure their impact on retention, satisfaction, and performance.
• Identify cost-savings opportunities across the operation (vehicles, maintenance, claims, labor, vendors) through analysis of spend and performance data.
• Build clear recommendations with the data behind them, present them to leadership, and own follow-up through implementation and results.
• Track central KPIs and savings against targets, and flag anomalies or slippage early.
• Build and maintain dashboards, trackers, and reports that give Central Operations and market leadership visibility into how initiatives are performing.
• Partner with market teams to roll out what works across every market, and keep playbooks and SOPs current.
• Take ownership of a specific initiative, metric, or workstream as you grow in the role.

Skills

Data-driven

Analytical thinking

Communication

Attention to detail

Bias toward action

Willingness to travel

Education

Bachelor's degree

Tools

SQL

BI tools

Job description

8Fleet, Inc. is seeking a Central Operations Associate in Los Angeles (HQ) or San Francisco. You will analyze driver experience data, identify friction points, and drive initiatives to improve retention and satisfaction while measuring impact across markets.

You will build dashboards, track KPIs, and work across teams to implement changes that reduce costs and improve overall operations. The role suits someone early in their career with a data-driven mindset and strong communication skills.