Operations Associate (CX)

WorkMotion; Egypt (PA); Hybrid; USD 50,000 - 80,000; Full time

Job summary

WorkMotion is a remote-first company enabling global teams to hire, onboard and manage talent. The Operations Associate in CX will bridge clients and seamless operations, handling invoice investigations, platform troubleshooting, and client education with precision.

You will analyze patterns in client queries, guide clients and internal teams, and maintain a clear, holistic view of multiple cases while staying empathetic and efficient in all interactions.

Qualifications

• 2-4 years in customer experience operations, financial support, or SaaS environments.
• Strong numerical and analytical skills with data usage experience.
• Ability to simplify complex information into clear communication.
• Proactive ownership mindset and ability to follow through until resolution.
• Excellent written and spoken English and ability to build trust through clarity.

Responsibilities

• Investigate and resolve invoice queries with precision and accountability.
• Manage client inquiries end-to-end by owning the problem until resolution.
• Analyse patterns and trends in client queries to identify gaps and improvements.
• Troubleshoot platform issues and guide clients through solutions to restore full functionality.
• Educate clients and internal teams by creating or updating knowledge documentation.
• Maintain a helicopter view across multiple ongoing client cases, prioritising effectively.

Skills

Customer experience operations

Data analysis

Invoice investigations

Client communication

Problem solving

Tools

Salesforce

NetSuite

Job description

Operations Associate (CX)

Location: Remote (Within +/- 2 hours of CET)

Contract type: Full-time

Not Your Typical Workplace

Tired of the 9-to-5 grind? Imagine a World without borders, where opportunities are endless. That's the future of work, and what we are building at WorkMotion. Our remote-first team spans across the world, helping companies hire, onboard, and manage talent internationally through smart, flexible workforce solutions. Fast-paced, people-driven, and globally connected — we empower businesses to build teams without borders.

More Than a Role

Our Customer Experience Operations (CX Ops) team is looking for a detail‑oriented, analytical, and client‑focused professional to join us as a Operations Associate. In this role, you'll be the bridge between our clients and seamless operations, tackling invoice investigations, platform troubleshooting, and client education with precision. You'll apply your analytical mindset and numerical skills to untangle complex issues, streamline processes, and ensure every client interaction exceeds expectations. Why this role? If you love connecting dots others miss, thrive on turning chaos into order, and get energized by helping clients succeed through clear problem-solving, let's talk.

Where Responsibility Meets Real Opportunity

• Investigate and resolve invoice queries with precision and accountability, ensuring every client receives clear, accurate information.
• Manage client inquiries end‑to‑end by owning the problem until resolution, collaborating with Finance, Product, and HR Operations teams along the way.
• Analyse patterns and trends in client queries to identify process gaps and recommend data‑driven improvements.
• Troubleshoot platform issues and guide clients and talents through solutions that restore full functionality quickly.
• Educate clients and internal teams by creating or updating clear, practical knowledge documentation.
• Maintain a helicopter view across multiple ongoing client cases, prioritising effectively while keeping both empathy and efficiency in focus.

What It Takes to Make an Impact Here…

• 2-4 years’ experience in customer experience operations, financial support, or SaaS environments, ideally in a client‑facing role.
• Strong numerical and analytical skills, confident working with data and invoice investigations.
• Ability to simplify complex information into clear, actionable communication for clients and internal teams.
• Proven ownership mindset, you’re proactive, structured, and follow through until resolution.
• Excellent written and spoken English, with a natural ability to build trust through clear communication.
• Organised, calm, and adaptable, you prioritize effectively and stay composed under shifting priorities.

Bonus Points If You Bring:

• Experience with invoice management, CRM, or ticketing tools (e.g. Salesforce, NetSuite)
• Familiarity with EOR, payroll, or HR systems is a strong advantage.
• Additional languages such as German is a plus.

Not Your Typical Team

• Global, remote, and thriving: We're a global team of talented individuals spread across 26 countries. Our WorkFlex program lets you work from anywhere, anytime. Whether it's a beachside office or a cosy home office, the choice is yours.
• Your well-being is our priority: We know mental health matters, which is why we offer a dedicated Well-Being Day—a full day off just to recharge and relax.
• Get fit and stay active: Whether it’s yoga, weightlifting, or a quick jog—work out on your terms, at a discount with our subsidized gym memberships.
• Learn, grow, and develop: We believe in constant growth. With our Training & Development Allowance, you’ll have all the opportunities you need to keep expanding your skills and knowledge.
• Stay connected: Take part in exciting annual team meetups!
• Diversity is our superpower: We are proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workplace.

*Benefits vary depending on location due to local laws and regulations. At WorkMotion, we’re proud to be an equal opportunity employer.