Operations Associate, Assay Development

Tempus AI; Chicago (IL); On-site; USD 55,000 - 65,000; Full time

Job summary

Tempus AI in Chicago is seeking an Operations Associate to support genomics assay development and launches. You will coordinate multiple projects, maintain documentation, and track milestones in a fast-paced environment.

You’ll create test plans, work with Lab Operations, Product, Engineering, and Customer Success, and help organize hypercare and process improvements. Strong organization and teamwork are essential.

Qualifications

• 2+ years in a project management or project coordination role.
• Experience working with cross-functional teams on complex initiatives.
• Strong documentation skills and attention to detail.
• Experience with product planning and/or user acceptance testing is a plus.
• Excellent organizational and communication abilities.

Responsibilities

• Support multiple large-scale assay development and implementation projects with clear priorities and timelines.
• Own and maintain project documentation including plans, testing, status reports, and meeting notes.
• Create end-to-end test plans and coordinate with Lab Operations, Product, Engineering, Customer Success, and others.
• Track and report project statuses, timelines, and risks to leadership.
• Facilitate cross-team communication and clarify dependencies.
• Organize hypercare plans to ensure product success after implementation.
• Contribute to continuous process improvement and perform other duties as assigned.

Skills

Project coordination

Cross-functional collaboration

Documentation discipline

Attention to detail

Test planning

Process improvement

Prioritization

Communication

Job description

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus’ proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

We are looking for an Operations Associate who will work with our cross-functional team to support the development and launch of new assays in our Genomics business.

What You’ll Do:

• Support multiple large-scale assay development and implementation projects simultaneously, closely tracking relative priorities and timelines for each to ensure key milestones are met.

• Own and maintain meticulous project documentation, including project plans, testing plans, status reports, and meeting notes to ensure clarity and alignment across all teams.

• Create and implement comprehensive end-to-end, scenario, and user acceptance test plans, coordinating with cross-functional groups (Lab Operations, Product, Engineering, Customer Success, and others) to ensure successful implementation of new or improved assays and workflows.

• Track and report on project statuses, timelines, and risks to team leadership.

• Facilitate communication between teams, ensuring dependencies are understood and project information is shared effectively.

• Organize thorough hypercare plans to ensure the success of a product immediately following its implementation.

• Contribute to the continuous improvement of our processes and workflows.

• Other duties as assigned.

Qualifications:

• 2+ years of experience in a project management, project coordination, or similar role.

• Experience working as part of a larger, cross-functional team to support complex initiatives.

• Proven track record of setting and achieving high personal standards of performance.

• Exceptionally organized and systematic, with a superb attention to detail and a demonstrated ability to maintain accurate and thorough documentation.

• Persistent and resilient, with an ability to thrive in a fast-paced, highly iterative environment while juggling multiple priorities.

• Experience with product planning and/or user acceptance testing strongly preferred.

• Superior interpersonal and problem-solving skills.

• An appetite for success and a desire to contribute to continuous process improvement.

$55,000 - $65,000

The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.