Associate Specialist, Operations Services at American Water Works Company Inc Scranton, PA

Comunidade Metodista; Scranton (Lackawanna County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Career development opportunities

Job summary

American Water Works Company Inc. in Scranton, PA is seeking an Associate Specialist, Operations Services to support a range of services that drive operational performance and process standardization.

You will use SAP, MapCall and other AW systems to review assets, compile reports, assist with acquisitions, and help deliver excellent customer service. Travel up to 30% and a primarily indoor office environment are expected.

Qualifications

• Bachelor's degree in engineering, business, or related field desired.
• Equivalent work experience will be considered.
• 2+ years’ experience in utility operations, customer service, or PM roles.

Responsibilities

• Lead and/or support projects to drive operational improvement and standardization.
• Support state operations in adopting standardized operational systems.
• Assist with due diligence and integration of acquisitions.
• Support customer service-related activities to deliver high-quality service.
• Analyze performance data to identify opportunities for improvement.
• Review assets using SAP, MapCall and AW systems.
• Prepare and compile essential reports daily/weekly/monthly.
• Interact with internal customers as a first-level resource.
• Provide research and resolution for complex inquiries.

Skills

Project management

Contract administration

Communication skills

Interpersonal skills

Data analysis

Operational performance

Change management

Team collaboration

Education

Bachelor's degree in engineering, business, or related field

Tools

SAP

MapCall

Job description

Associate Specialist, Operations Services job at American Water Works Company Inc. Scranton, PA.

Requisition ID: 108606

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role!

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18thon Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

Primary Role

The Associate Specialist, Operations Services supports a range of services aiding operational service delivery, and implements practical, targeted solutions to drive business and operations performance improvement opportunities.

Key Accountabilities

• Lead and/or support the delivery of projects to drive operational improvement and standardization.
• Provide support for state operations in the effective adoption and use of company-defined standardized operational systems.
• Assist with the due diligence and integration of new acquisition targets and closed acquisition transactions, as requested.
• Support the provision of state-owned customer service-related activities to deliver high-levels of customer service and address customer complaints.
• Analyze state- and district-level operational performance data provided by the centralized Operational Performance and Planning team, to identify opportunities for performance improvements within the assigned state of responsibility.
• Use MapCall, SAP and other AW systems to review and evaluate water and wastewater assets and equipment.
• Use various tools to analyze, compile, track, report and at times update asset or equipment data.
• As-built processes various reoccurring processes which may include, but are not limited to, water plant operations, capital programs, field projects, work orders, regulatory compliance customer service and employee records.
• Prepares, responds, and gathers data requests in various configurations such as SAP, CRM, MapCall and various other systems.
• Compiles and reviews numerous essential reports on a daily/weekly/monthly basis.
• Interacts with internal customers as a first level resource for various departmental or functional issues which may be related to customer service, customer billing, water supply, regulatory issues etc.
• Provides any additional assistance and researches and resolves difficult customer questions, concerns, difficulties, inquiries and/or problems.
• Provides general assistance for day-to-day managerial and departmental needs and special projects.

Knowledge/Skills

• Core professional competence in Service Delivery and project management within a related field, knowledge of utility operations, maintenance, and/or capital program management/delivery.
• Knowledge of contract administration.
• Working knowledge of new technology and current trends in water quality, water treatment, developer services and other related water resource management disciplines.
• Business acumen and judgment; knowledge of company procedures, policies and operations; knowledge of Change Management methodologies and techniques.
• Good knowledge of water and/or wastewater system state and federal regulatory requirements and standards.
• Excellent written and verbal communication skills (e.g., fluency in report writing and presentations).
• Effective interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting)
• Basic project management skills (e.g. planning, organizing, directing, monitoring and reporting on project activities, managing concurrent projects).

Experience/Education

• Bachelor’s degree in engineering, business, or related field desired.
• Equivalent role-related work experience in lieu of a degree will be considered.
• 2+ years’ experience with a bachelor’s degree or 8+ years’ experience without a bachelor’s degree in utility operations, customer service, or project management roles.
• Water / Wastewater experience preferred.

Certifications/Licenses

Project Management certification preferred.

Work Environment

Primarily indoor office environment

Travel Requirements

Up to 30%, as required

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Collaborates

Join American Water... We Keep Life Flowing ™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they arean individual with a disability, protected veteran or other status protected by federal, state, and local laws.