Operations Associate

Staffing Management LLC; Oregon; Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

PTO

401(k)

Annual team retreat

Job summary

Wilderness Medical Staffing is seeking an Operations Associate to support successful healthcare placements and deliver exceptional service to providers and clients. You will coordinate credentialing, onboarding, contracts, travel, lodging, and related logistics while maintaining organized records in our CRM.

This is a remote, work-from-home role with typical hours Monday–Friday, 8AM–5PM Pacific Time, 40 hours per week.

Qualifications

• Bachelor’s degree or equivalent
• Healthcare field experience preferred
• Experience maintaining detailed documentation
• Proficient in Microsoft Office and basic CRM usage

Responsibilities

• Credentialing for providers
• Provider onboarding and documentation collection
• Handle contracts and travel arrangements
• Arrange lodging and travel logistics
• Manage phone and email correspondence
• Track assignment details and update CRM
• Document organization and file management
• Collaborate with WMS team across departments

Skills

Organization

Attention to detail

Proactivity

Relationship building

Communication

Prioritization

Analytical skills

Problem solving

Flexibility

Efficiency

Calm under pressure

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

Are you passionate about making a meaningful difference in rural healthcare? Are you looking for an opportunity to grow yourself and truly make a difference with your career? Are you motivated by serving others? Do you consider yourself a 'go-getter' who strives for excellence? If so, join us as an Operations Associate at Wilderness Medical Staffing!

About Us

Wilderness Medical Staffing is a leading locum tenens healthcare staffing agency specializing in providing skilled nurse practitioners, physician assistants, and physicians to underserved rural and remote communities in Alaska and the Northwestern United States. Our mission is to ensure access to quality healthcare services in these challenging regions, bridging the gap between healthcare professionals and the communities in need.

Position Overview

The Operation Associate’s mission is to ensure that our job placements are a success by offering excellent customer service to our healthcare providers and clients, while coordinating assignment logistics, including:

• Hospital credentialing for providers
• Provider onboarding – collecting all relevant information and documentation from healthcare providers
• Contracts
• Travel
• Lodging
• Phone call and email management
• Assignment detail tracking
• Database management (CRM)
• Document organization and management
• WMS team collaboration with our other internal departments

Your role as an Operations Associate will include exceeding client and medical provider expectations with an amazing level of service. We want someone who can develop relationships with our medical providers and healthcare facilities by maintaining high levels of trust and rapport.

Required Competencies

• Strong organization and planning
• Attention to detail
• Proactive
• Relationship-builder
• Effective communicator (written and oral)
• Effectively prioritize competing tasks
• Analytical skills
• Creative problem solver
• Flexible and adaptable
• Efficient
• Calm under pressure

Qualifications

• Bachelor’s degree from an accredited college or university or equivalent work experience
• The competencies above
• Experience in the healthcare field preferred
• Experience keeping regular and detailed documentation
• Track record of success in previous positions
• Excellent computer skills and experience including Microsoft Office
• Remote (Work-From-Home)

Remote (Work-From-Home) Requirements

Must be able to work and keep normal business hours (Monday through Friday, 8AM – 5PM Pacific Daylight Time). Dedicated work-from-home space (quiet, private). Must have high-speed internet for video calls and daily job requirements. This is a remote position. You must be a self-starter who is disciplined and able to manage a busy schedule without direct, in-person supervision.

Compensation

Pay: $24 - $26 per hour DOE

Additional Compensation: Quarterly profit sharing

Benefits: Package that includes health insurance, PTO, 401(k), and an in-person annual team retreat!

Hours: 40 hours per week

Company Values

• Perseverance: Get where we need to go, somehow, someway, and nothing will stop us
• Ownership: Master your area of the business and bring solutions
• Teamwork: Eagerness to sacrifice personal interest for the sake of the team
• Integrity: Do right by our clients, providers, and team
• Excellence: Make every day your masterpiece

Wilderness Medical Staffing is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Position is open until filled.