Operations Associate

Endeavor Flow; New York (NY); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Equity package

Professional development budget

Health & wellness benefits

Job summary

Ekho Dealer (YC S22) in New York is seeking a Project Implementation Manager to lead the adoption of our financing platform in dental practices. You'll collaborate closely with teams to manage project timelines and optimize onboarding experiences.

The ideal candidate has 2-3+ years of project management or client onboarding experience, particularly in healthcare or SaaS. We offer generous compensation, including an equity package and a flexible, remote-first work environment.

Qualifications

• 2-3+ years in project management or client onboarding in healthcare or tech.
• Organized and adept at handling complex projects.
• Able to translate technical concepts to non-technical audiences.

Responsibilities

• Lead implementations of Endeavor financing platform.
• Collaborate with cross-functional teams to develop project plans.
• Serve as the trusted liaison to dental practices.
• Identify and execute process improvements.

Skills

Project management

Client onboarding

Communication skills

Technical proficiency

Organizational skills

Tools

CRM tools

Onboarding tools

Health-tech platforms

Job description

Location

New York

Employment Type

Full time

Location Type

Hybrid

Department

Operations

About Endeavor

Endeavor is building the operating system for point-of-sale patient financing—helping dental practices and DSOs increase treatment acceptance, streamline approvals, and deliver transparent, accessible financing options to every patient. Our platform combines intelligent workflows, lender orchestration, and AI-driven insights to create a seamless experience for practices and life‑changing outcomes for patients.

• Significant Impact: You’ll play a central role in scaling our presence across dental practices nationwide, directly contributing to practice growth and improved patient access.
• Generous Compensation: We recognize that top talent deserves top rewards—expect a competitive salary plus an attractive equity package that gives real ownership and upside.
• Collaborative Culture: Work closely with product, sales, and customer success teams in an agile, supportive environment that celebrates innovation and initiative.

Role Responsibilities

• Lead end‑to‑end implementations of Endeavor financing platform in dental practices—from kickoff to go‑live, adoption, and post‑launch optimization.
• Collaborate with cross‑functional teams (Sales, Product, Operations, Customer Success) to develop project plans, define milestones, assign tasks, and ensure alignment on timelines and objectives—mirroring the scope seen in typical implementation manager roles.
• Serve as the trusted liaison to dental practices: gather business requirements, customize onboarding and workflows, train practice staff, and troubleshoot issues.
• Identify and execute process improvements, share best practices, and accelerate time‑to‑value for practices.
• Monitor go‑live performance and collect feedback—delivering insights that feed into product enhancements.
• Keep stakeholders engaged and informed with regular status reports, dashboards, and success metrics.

What we are looking for

• Experience & Background: 2‑3+ years in project management, or client onboarding role—preferably within healthcare, medical/dental financing, SaaS, or health tech.
• Project Management Skills: Organized, process‑oriented, and adept at managing complex, multi‑stakeholder projects under tight timelines.
• Technical & Communication Proficiency: Able to translate technical concepts into actionable steps for non‑technical audiences; experience with CRM, onboarding tools, or health‑tech platforms is a big plus.
• Client‑Centric Approach: Passionate about solving real‑world problems, caring for client success, and delivering exceptional onboarding experiences.
• Team Player: Collaborative in nature, with excellent interpersonal and communication skills, able to build rapport quickly and drive consensus.

Salary & Benefits

• Highly competitive base salary—structured to attract top‑tier talent.
• Generous equity package—meaningful stake in our company’s future growth and success.
• Flexible, remote‑first work environment with travel support for on‑site practice visits.
• Professional development budget for training, certifications, and conferences.
• Health & wellness benefits, casual PTO policy, and vibrant, mission‑driven culture.

Endeavor Health is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic.