Operations Associate

Hospital for Special Surgery; New York (NY); On-site; USD 74,000 - 112,000; Full time

Job summary

Hospital for Special Surgery in New York, NY, is seeking an Operations Associate to coordinate daily outpatient clinical operations and support leadership in budgeting and staffing. The role focuses on optimizing patient flow, space utilization, and staff scheduling to ensure efficient service delivery.

The position emphasizes cross-functional collaboration with nurse managers, service lines, and administration, with opportunities to contribute to clinic expansions and operational improvements

Responsibilities

• Outpatient Operations: Serve as a key liaison between Nurse Managers, Service Lines, and admin leadership to coordinate daily clinical operations and patient flow.
• Optimize clinic space and scheduling for changes in volume, provider availability, and patient needs.
• Monitor sessional scheduling and space utilization; adjust schedules for add-ons, cancellations, and urgent changes.
• Represent Outpatient Operations in cross-functional groups for clinic expansion, renovations, and construction-related adjustments.
• Business Operations: Oversee timekeeping and attendance for clinical staff using Kronos; generate reports on lateness and trends.
• Process purchase orders and invoices for supplies; ensure timely procurement and accurate tracking.
• Perform staffing analyses and prepare documentation for new positions and PCFs; support workforce planning.
• Monitor compliance with performance appraisals and training; assist in annual budget planning.
• Support leadership in planning for new programs and moves to ensure operational readiness.

Job description

Operations Associate page is loaded## Operations Associatelocations: New York, NYtime type: Full timeposted on: Posted Todayjob requisition id: JR2026-106366**How you move is why we're here.(R)Now more than ever.**Get back to what you need and love to do.The possibilities are endless...Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.If this describes you then let's talk!HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.**Emp Status**Regular Full time**Work Shift****Compensation Range**The base pay scale for this position is $73,500.00 - $112,250.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.# **What you will be doing****Outpatient Operations*** Serve as a key liaison between Nurse Managers, Service Lines, and administrative leadership to coordinate and support daily clinical operations, ensuring efficient patient flow and optimal resource utilization.* Support planned and unplanned schedule changes, proactively identifying solutions to optimize outpatient clinic space and accommodate changes in volume, provider availability, and patient needs.* Maintain real-time oversight of sessional scheduling and space utilization, assisting Nurse Managers in adjusting schedules for approved add-ons, cancellations, and urgent modifications.* Represent Main Campus Outpatient Operations in multi-disciplinary working groups, contributing to strategic planning initiatives such as clinic expansion, facility renovations, and construction-related adjustments.* Act as a point of contact for operational troubleshooting, ensuring timely resolution of issues related to workflow inefficiencies, resource allocation, and patient throughput.* Identify opportunities for improvement using operational reports, patient satisfaction surveys, physician experience surveys, and employee engagement data, initiating workplans to address gaps.**Business Operations*** Oversee timekeeping and attendance tracking for clinical staff using Kronos, generating reports on lateness, attendance trends, and punch audits to support workforce management.* Process purchase orders (POs) and invoices for medical and office supplies, ensuring timely procurement and accurate financial tracking.* Perform routine and ad hoc staffing analyses, supporting leadership in justifying new positions; prepare and submit documentation for new position justifications, position requisitions, and personnel change forms (PCFs) in alignment with workforce planning needs.* Track and ensure departmental compliance with mandatory performance appraisals, annual competencies, and training requirements.* Assist in the development, review, and monitoring of the annual enterprise operational and capital budget, working with leadership and finance teams to align financial planning with departmental goals.* Support leadership in business planning for new programs and service moves for operational readiness**Non-Discrimination Policy**Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.Our patients say it best: We receive consistently high ratings from our patients for the quality of our doctors and our hospital. More than 3,000 have shared their experience in their own words.### Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.