Operations Associate

Financial Planner Recruiting Llc; Milwaukee (WI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Salary

Discretionary bonus

Health insurance

Dental insurance

Disability insurance

Life insurance

401(k)

Paid time off

Job summary

Financial Planner Recruiting Llc in Milwaukee, WI seeks an experienced Operations and Client Experience Associate. The role focuses on delivering exceptional client service, coordinating AUM and planning tasks, and maintaining compliant client records, with a strong emphasis on Redtail CRM usage and teamwork.

Ideal candidates have 3–5 years of relevant experience, familiarity with RIAs, and solid tech skills including Redtail, Microsoft Office, and platform familiarity with Fidelity and Schwab.

Qualifications

• 3–5 years of relevant experience in financial services or RIAs.
• Bachelor’s degree preferred.
• Strong communication, time-management, and organizational skills.
• Familiarity with Fidelity and Schwab platforms preferred
• Bachelor’s degree preferred
• Demonstrated commitment to exceptional client service with excellent communication, time management and organizational skills

Responsibilities

• Collaborate with team members and clients to complete tasks using Redtail CRM.
• Greet clients in person and by telephone and provide general information about services.
• Communicate effectively with clients to gather information and coordinate service needs.
• Support AUM and financial planning clients by completing custodian forms and updates, scheduling meetings, and processing requests.
• Maintain accurate client records and notes per compliance standards.
• Assist with trade and account reconciliation, reports, billing and performance reporting.
• Participate in cross-training to promote operational continuity.
• Assist with account reconciliation, report preparation, billing and performance reporting
• Promote operational continuity through cross-training
• Perform other duties as needed

Skills

Operations

Client Experience

Time Management

Time management

Organization

Education

Bachelor's degree

Tools

Redtail CRM

Microsoft Office

Fidelity platforms

Schwab platforms

Job description

Job Description:

Our client provides comprehensive financial planning and investment management services tailored to individuals and families at every stage of their financial journey, from those just getting started to high-net-worth clients. As their firm continues to grow, they are seeking an experienced Operations and Client Experience Associate to join their team of dedicated professionals.

Because their firm is small, every team member plays a critical role and makes a tangible difference. Your knowledge, experience, and positive attitude will be integral to deliver exceptional client experiences. Their ideal candidate is a self-motivated, detail-oriented professional with at least 3-5 years of relevant experience, a solid understanding of RIAs and the broader securities industry, and strong technology skills, including experience with Redtail, Microsoft Office, or comparable systems. Familiarity with Fidelity and Schwab platforms and a bachelor’s degree are preferred. A demonstrated commitment to exceptional client service, along with excellent communication, time-management, and organizational skills, is required.

This position encompasses a broad range of responsibilities, including:

• Collaborate with team members and clients to complete tasks promptly, efficiently, and accurately, using Redtail CRM to document activities.
• Create a positive impression of the firm by warmly greeting clients in person and by telephone and providing general information about our services.
• Communicate effectively and professionally with clients to gather information, answer questions, and coordinate service needs.
• Support AUM and financial planning clients by completing custodian forms and account updates, scheduling meetings, requesting documents, processing cashiering requests, opening new accounts, and performing related service tasks.
• Maintain accurate and thorough client records and notes in accordance with all compliance standards.
• Under the direction of the Chief Investment Officer and/or Portfolio Analyst, execute mutual fund and ETF trades and maintain portfolio management software.
• Support and coordinate with the Chief Compliance Officer on compliance tasks and projects.
• Assist with trade and client account reconciliation, internal and external report preparation, billing, and performance reporting.
• Promote operational continuity by participating in ongoing cross-training.
• Perform other duties as needed.

They offer a competitive compensation and benefits package that includes:

• salary
• discretionary bonus
• health and dental insurance
• disability and life insurance
• a 401(k) plan
• paid time off

Required Skills:

Operations