Operations Assoc/Coord

Boys and Girls Clubs of Boston; Boston (MA); On-site; USD 3,331,000 - 4,163,000; Full time

Benefits offered by this job

Competitive benefits

Downtown Boston office

Job summary

Boys and Girls Clubs of Boston seeks an Operations Associate/Coordinator to provide comprehensive administrative and coordination support to the Program & Impact Team, bridging Club sites, Development, and Marketing to ensure BGCB events and communications run smoothly.

Requirements include 2–3 years in administrative/office support, strong organization and communication skills, and the ability to manage multiple tasks with attention to detail.

Qualifications

• 2–3 years of administrative/office and/or Program & Impact support experience.
• Strong analytical, problem-solving, and organizational skills.
• Excellent interpersonal/communication skills with diverse stakeholders.
• Ability to adapt to changing priorities in a fast-paced environment.
• Willingness to work occasional evenings and weekends; valid driver’s license required.

Responsibilities

• Provide executive and administrative support to the Program & Impact Team.
• Coordinate events, program activities, and partner engagement.
• Develop brand-aligned materials with Marketing and write copy for various audiences.
• Track in-kind donations and partner contributions; support program partner management.
• Assist cross-Club departments and teen workforce programs; document meetings and minutes.

Skills

Administrative support

Organizational skills

Communication skills

Microsoft Office

Data reporting

Education

Bachelor’s degree in business administration, operations management, logistics or economics

Tools

Microsoft Office Suite

Database querying

Job description

ABOUT BOYS & GIRLS CLUBS Of BOSTON

Since 1893, Boys & Girls Clubs of Boston have played an essential role in opening doors and creating opportunities for young people across this city. For every youth in Boston and Chelsea, Boys & Girls Clubs of Boston are a life-changing force for opportunity and empowerment that enables future talent to reach their full individual potential as productive citizens and leaders, inspired to make a difference in the Greater Boston community.

ABOUT BOYS & GIRLS CLUBS Of BOSTON

Since 1893, Boys & Girls Clubs of Boston have played an essential role in opening doors and creating opportunities for young people across this city. For every youth in Boston and Chelsea, Boys & Girls Clubs of Boston are a life-changing force for opportunity and empowerment that enables future talent to reach their full individual potential as productive citizens and leaders, inspired to make a difference in the Greater Boston community. By reaching 22 of 23 communities throughout Boston and Chelsea, no other youth serving organization engages more young people and families. Learn more at www.bgcb.org and join us in transforming our members, our communities, our city!

Position Overview

The Operations Associate/Coordinator provides comprehensive administrative and coordination support to the Program & Impact Team, spanning executive support, event and program coordination, marketing and communications, partnership engagement, in-kind donation management, and cross-Club department team support. The role serves as a key point of connection between the Program & Impact Team, Club sites, Development, and Marketing, ensuring BGCB-wide events, communications, and partnership activities run smoothly and align with organizational standards.

ESSENTIAL DUTIES And RESPONSIBILITIES

Executive and Administrative Support

• Coordinates and manages the day-to-day activities of the CIO, including scheduling, calendar management, and administrative support for the Program & Impact Team.
• Prepares written communication, including Program & Impact reports for Board Committee meetings.
• Works with the CIO to build agendas, prepare meeting materials, and take minutes for Program & Impact, Site Leadership, and Program Committee meetings.

Event and Program Coordination

• Supports oversight of BGCB-wide events and programs, including Teen Recognition, Senior Night, Department Team Days, Youth and Junior Youth of the Year and Month, Presidents Innovation Fund and other PI lead events as assigned.
• Collaborates with Development and Club staff on event planning, maintains budgets for agency-wide events, and submits related paperwork in a timely manner.

Marketing and Communications Support

• Partners with the Marketing team to create brand-aligned materials, including parent handbooks, brochures, flyers, posters, and digital content.
• Writes and develops copy for board and committee audiences, social media, email campaigns, and website content, ensuring messaging is clear, consistent, and aligned with content strategy.
• Supports event and activity photography for social media in partnership with the marketing team.

Partnership Engagement and In-Kind Donation Management

• Partners with Club leadership to coordinate Club attendance at community and corporate partner events, and coordinates with Development to track and acknowledge partner contributions.
• Owns the distribution, tracking, and acknowledgment of in-kind donations, including transmittal forms and donor liaison, staying attuned to the ongoing needs of Clubs and programs.
• Provides ongoing support with program partner management, tracking, and reporting.

Cross-Club and Department Team Coordination

• Supports oversight of cross-Club department teams, including meetings, retreats, and the Department Team Leader application process.
• Liaises with other departments and Clubs as needed to ensure alignment and information flow across the organization.

Teen Program and Workforce Pipeline Support

• Supports the onboarding of teens through workforce partnership programs, including SuccessLink, Private Industry Council and ABCD.
• Supports the Teens Taking Action council, including minutes and scheduling of meetings and events.

Systems and Process Improvement

• Identifies opportunities to streamline recurring administrative and event-tracking processes, including digital tools for in-kind donation tracking and event budget reconciliation.
• Partners with Program & Impact leadership to explore AI-assisted drafting tools for routine communications and first-pass event materials, freeing capacity for higher-value coordination work.
• Other duties as assigned

GENERAL BGCB EXPECTATIONS

• Evaluation – Assessing our impact is critical to our work. All staff is expected to participate in various evaluation efforts throughout each program year, including the annual member survey.
• Healthy Behavior Modeling – Teaching youth/teens the importance of living an active, healthy lifestyle is a BGCB priority. As a result, all staff is expected to model healthy behavior while collaborating with our members.
• Inclusive Environment – BGCB values creating child-friendly environments, where youth/teens of all abilities can be successful and participate. BGCB expects employees to embrace its focus on inclusion of all members, regardless of disability or developmental challenge.
• Continuous Learning – Building the capacity of staff is central to BGCB. The organization encourages and requires that all staff participates in annual professional development opportunities that continue to cultivate their skills in the youth development field.
• Safe Spaces – Every staff member shares the responsibility for ensuring BGCB is, and remains, an environment free of sexual, physical, or emotional abuse.

Qualifications

Required

• Two-three years of administrative/office and/or Program & Impact support experience
• Excellent analytical, problem-solving, and organizational skills, and ability to manage multiple tasks and projects simultaneously.
• Strong interpersonal/communication skills, with ability to interact with a variety of audiences, including staff, board members, volunteers, and key individuals at partner organizations.
• Ability to adapt to changing priorities in a fast-paced environment, while maintaining strong attention to detail.
• Ability to work independently and as part of a team.
• Advanced knowledge of Microsoft Office and ability to query complex database systems, such as, to collect and organize data for research/reporting purposes.
• Willingness and flexibility to work occasional evenings and weekends for Program & Impact and/or agency events.
• Valid driver’s license required and ability to commute throughout the Metro-Boston area as needed.
• Ability to lift up to 25 lbs. to assist in transport of donated goods.

Preferred

• Bachelor’s degree in business administration, operations management, logistics or economics
• Bilingual or multilingual skills.

TRAVEL

Travel between clubs at least once per week

START DATE

August/September 2026 (desired start date yet position open until filled)

LOCATION

Boston, MA (Downtown Office)

Salary & Benefits

Salary - $24.18/hour - $30.2198/hour - commensurate with experience; along with competitive benefits and a great work environment

Boys and Girls Clubs of Boston is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion or creed, gender, gender identity, gender expression, sexual orientation, sexual and reproductive health choices, marital status, age, pregnancy, veteran status, disability or any other legally protected status recognized by federal, state or local law with respect to employment opportunities. Please visit our website at https://www.bgcb.org.

Consistent with the Americans with Disabilities Act, applicants may request accommodations needed to participate in the application process.