Operations Assistant II

Suddath Company; Jacksonville (FL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k) with company matching

Weekly pay for hourly employees

Paid Time Off & holidays

Tuition reimbursement

Job summary

Suddath Company in Jacksonville is seeking a Domestic Operations Assistant II to support the documents team for domestic shipments. You will monitor shipments, update DPS data when required, and help develop process improvements.

The role requires strong communication, customer service, attention to detail, and the ability to prioritize and multi-task in a fast-paced environment. Minimal travel may be required.

Qualifications

• High school diploma or GED; 2–3 years related experience and/or training; or equivalent combo.
• Excellent verbal and written communication skills are required.
• Strong customer-service orientation and ability to work under deadlines.

Responsibilities

• Assist development and process improvement in daily document team tasks and workflow.
• Assist in training team members to ensure timeliness and accuracy.
• Research letters of warnings due to delayed system updates and inform management.
• Coordinate daily activities and maintain relationships with service providers.
• Provide updates for internal systems (Movers Suite and Transflo).

Skills

Communication skills

Customer service

Prioritization

Multitasking

Teamwork

Analytical thinking

Attention to detail

Relationship building

Education

High school diploma or GED

Job description

Why Choose Suddath to \"Move\" your Career to the Next Level?

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development
• For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.

General position summary:

The Domestic Operations Assistant II for the documents team will support and participate in the development and management of the Government Services documents team for all domestic shipments. Monitor and update information on shipments to management and in the Defense Personal Property System (DPS) when required.

Essential Duties & Responsibilities:

• Assist in the development and processes improvement in the daily document team task and workflow
• Assist in the training of team members to ensure timeliness and accuracy
• Accurately research letters of warnings due to delayed system updates and provide detailed information to management when required
• Assist team in daily activities
• Coordinate and maintain relationships with all service providers to meet requirements from the base
• Monitor and communicate back information to management regarding service providers timelines on all requirements
• Provide accurate updates and documentation for our internal systems (Movers Suite and Transflo)
• Over time required when necessary due to shipment volume

Job Skills Required:

• Excellent verbal and written communication skills
• Highly customer service oriented
• Ability to prioritize and re-priorize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
• Excellent teamwork and interpersonal skills required
• Strong analytical and problem-solving skills
• Excellent attention to detail and follow through
• Ability to develop and maintain positive working relationships with internal and external customers

Education/Experience:

• High school diploma or general education degree (GED); two to three years related experience and/or training; or equivalent combination of education and experience.

Certificates/Licenses/Registrations:

• None required

Travel:

• Minimal travel required.

Supervisory Responsibilities:

• No supervisory responsibilities.

Other Duties & Responsibilities:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Language Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports.
• Ability to speak effectively before groups of customers or employees of organization.
• Excellent written and verbal communication skills.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Planning/Organization:

• Ability to prioritize and re-priorize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work

Working Conditions:

• Cubicle working environment
• Noise level in the work environment is usually moderate

Physical/Environmental Demands:

Activity:

• Stand - Under 1/3 Time
• Walk - Under 1/3 Time
• Sit - Over 2/3 Time
• Use hands to finger, handle, or feel - Over 2/3 Time
• Reach with hands and arms - 1/3 to 2/3 Time
• Climb or balance - None
• Stoop, kneel, crouch or crawl - Under 1/3 Time
• Talk or hear - over 1/3 to 2/3 time
• Taste or smell - None
• Other - None

Physical Activity Level:

• The employee must occasionally lift and/or move up to 10 pounds.
• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to reach with hands and arms.

Manual Dexterity:

• Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.

Special Vision Requirements:

• Specific vision abilities required by this job include close vision and ability to adjust focus.

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services. The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.