Operations Assistant I

Suddath Company; Jacksonville (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive wage with benefits

401(k) with company matching

Tuition reimbursement plan

Weekly pay for hourly employees

PTO and company holidays

Job summary

Suddath Company in Jacksonville, FL seeks a detail-oriented Logistics Coordinator to monitor and track shipments, ensuring on-time delivery and accurate records. The role emphasizes strong communication with agents and customers, updating databases, and supporting documentation.

Ideal candidates will have solid customer service skills, problem-solving ability, and the capacity to work under deadlines, with overtime during peak season.

Qualifications

• Associates degree preferred; at least 1 year in customer service or logistics
• Strong customer service and communication skills
• Experience with shipment tracking systems
• Proficiency in MS Office

Responsibilities

• Monitor and track shipments to meet delivery dates
• Update database with notes on changes
• Communicate with agents and customers by phone and email
• Expedite or locate missing, misrouted, or delayed shipments
• Assist with sending required documentation
• Perform additional data entry and administrative tasks
• Overtime during peak season

Skills

Customer service

Communication

Deadline oriented

Problem solving

Vision & motivation

Self-motivation

Prioritization

Documentation & planning

Education

Associates degree preferred

Tools

Microsoft Office

Social networks

Job description

Why Choose Suddath to "Move" your Career to the Next Level?

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development
• For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.

General position summary

This role will have responsibilities of monitoring and tracking shipments to ensure delivery dates are met

Essential Duties & Responsibilities

• Assist in monitoring and tracking shipment status to ensure delivery dates are met
• Update database with notes regarding changes and communications - weights, dates, addresses changes, etc
• Effectively communicate with agents and customers via telephone and email regarding status of shipment
• Confer with all parties involved to expedite or locate missing, misrouted, or delayed household shipments
• Assist with sending required documentation and paperwork to the bases
• Additional administrative tasks including data entry and phones
• Overtime is required during peak season
• Other duties as assigned

Skills Required

• Excellent customer service and communication skills (verbal and written)
• Ability to work under deadlines and within specific time frames
• Exceptional ability to identify, analyze, and solve problems
• Ability to articulate a vision and then motivate others for engagement
• Self-motivated; works with resourcefulness, urgency and with minimum supervision
• Strong ability to prioritize and re-prioritize as situations change throughout the workday
• Ability to cultivate the strengths of subordinates and peers
• Strong documentation, planning, and organizing skills

Other Duties & Responsibilities

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education & Experience

• Associates business degree preferred; one year + experience in related customer service, transportation, logistic industry or equivalent combination of education and experience.

TRAVEL

• No travel required.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports.
• Ability to speak effectively before groups of customers or employees of organization.
• Excellent written and verbal communication skills.

Mathematical Skills

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Operations

• To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite and knowledge of social networking

Planning/Organization

• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work

Working Conditions

• Cubicle working environment
• Noise level in the work environment is usually moderate

Physical/Environmental Demands

• Stand - Under 1/3 Time
• Walk - Under 1/3 Time
• Sit - Over 2/3 Time
• Use hands to finger, handle, or feel - Over 2/3 Time
• Reach with hands and arms - 1/3 to 2/3 Time
• Climb or balance - None
• Stoop, kneel, crouch or crawl - Under 1/3 Time
• Talk or hear - over 1/3 to 2/3 time
• Taste or smell - None
• Other - None

Physical Activity Level

• The employee must occasionally lift and/or move up to 10 pounds.
• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to reach with hands and arms.

Manual Dexterity

• Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.

Special Vision Requirements

• Specific vision abilities required by this job include close vision and ability to adjust focus.

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.