Operations Assistant [Europe]

Leatherbacktravel; Virginia (MN); Remote; AUD 45,000 - 75,000; Full time

Job summary

An exciting opportunity awaits with a forward-thinking adventure travel company! As an Operations Assistant, you'll play a crucial role in ensuring seamless travel experiences for guests. This fully remote position offers flexible hours and a supportive team environment, allowing you to contribute to meaningful journeys while developing your skills. With a generous training budget and the potential for growth, this role is perfect for those passionate about travel and operational excellence. Join a team that values your contributions and offers opportunities for long-term career advancement!

Benefits

Flexible working hours

Annual travel credits

Training budget

Four weeks of paid holidays

Uncapped growth potential

Qualifications

• Experience in operational roles like customer support or administration.
• Strong attention to detail and ability to manage workflows.

Responsibilities

• Process customer payments and maintain internal systems.
• Liaise with suppliers and manage guest information.

Skills

Attention to detail

Customer support experience

Ability to follow procedures

Tech-savvy

Data entry skills

Tools

Airtable

Job description

Are you looking to start your career in travel?

***Note: Due to timezone requirements, we are only accepting candidates based in Europe.

***Note: Cover letters written with AI won't be considered!

Leatherback Travel might be a fit.

Adventure travel isn’t just a fun industry to work in - it is also exploding in growth and one of the most exciting places to be.

Leatherback Travel is an Australian group of fast-growing adventure travel brands, including Patch Adventures, Magnificent Rail, Camino Women, and Fencox Travel.

Our goal is to create the best journeys that travellers will ever go on and deliver the most memorable adventures in our customers’ lives. As a team, we have decades of combined travel industry experience, and our customers love the trips we design. Our guests go to all sorts of unusual and unique places with great support and communication from Leatherback Travel's Customer Service Team.

The future for Leatherback Travel is huge. We are not just launching new brands; we are doing it with a purpose. We don't want to just take our customers to the best places… We want to build and create new experiences to share with the world.

About the Role

Right now, our company is achieving success and receiving many booking enquiries, which is why we are looking for our next Operations Assistant.

Because of you, our trips will run like clockwork and be amazing experiences for our Guests.

Within this role, you will:

1. Efficiently process customer payments within our internal system.
2. Assist in the updating and maintenance of our internal systems and platforms.
3. Liaise with suppliers to manage ad hoc changes to trips and confirm answers to questions.
4. Review the validity of guests' information, including passports, visas, and insurance details.
5. Input guest information accurately into our internal systems to maintain up-to-date records.
6. Organise and maintain guest information databases with high attention to detail.
7. Organise and send relevant client information to our suppliers to ensure perfect trips.
8. Participate in regular team meetings to discuss updates, share feedback, and brainstorm solutions to challenges.

Once you join our team, full-time training will last for a month and consist of training sessions for 1-2 hours each day and self-guided SOP reviews. However, from very early on, you will also be contributing real work to the team and adding value, starting with simple tasks and growing in difficulty. The company will provide you with a monthly budget of $50 per month ($600 per year) to spend on online courses related to your role.

About You

In order to excel in this role, you need to have:

1. Experience in some operational roles and tasks, e.g., customer support, administration, EA/VA/Ops Assistant, or similar.
2. Excellent attention to detail.
3. Ability to follow through with procedures and instructions.
4. Highly diligent work attitude and ability to manage a list of to-do's and prioritise workflow.
5. Strong ability to learn new software systems; you are tech-savvy.
6. Ability to handle data entry and double-check information.
7. Ability to maintain consistent focus.

You have travel industry experience, especially in a back office function.

When applying for this position, you will be required to write a cover letter. Please make sure you write a detailed cover letter addressing the criteria and explaining why you think you're the right fit for the role. We do read every letter, so if you’re interested, this is a great way to stand out.

What's in it for you?

1. Full-time and fully remote role ~ 40h per week.
2. Flexible working hours with availability to start at 6 AM at Central European and Eastern European Time zones. This role would include weekend coverage. You would need to work Saturday and Sunday every two weeks (and you'd get two days off during the week).
3. Long-term and stable opportunity to work with a fast-growing company and a supportive team.
4. Training budget of $600 AUD per year.
5. Annual travel credits to use on travel with the company. One free trip per year (up to $4,200 AUD in value, flights not included).
6. Four weeks of paid holidays per year (ie 33 days).
7. Uncapped potential to grow in the role and increase in salary, depending on performance.
8. The opportunities are endless to build the dream role for you. Those with the aptitude and desire will have the ability to grow into management or senior IC (individual contributor) positions.
9. Candidates who are enthusiastic to grow will receive support to develop themselves. In addition to our training budget, those who wish to do so can learn new tools and systems and become advanced users of platforms such as Airtable.

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

How to Apply

This position will be closed as soon as we find the perfect match. So, make sure to read the description carefully and take your time to submit a high-quality application that stands out. Also, make sure you write a detailed cover letter addressing the requirements and the criteria for this position.

We have a small, tight-knit team spread across the world.

ABN24 631 228 898
Suite 116, 135 Cardigan St, Carlton Vic 3053
[e-mail]

Official member:
adventure travel trade association