Operations Assistant- Customer Service/Inventory Controls

Armenta; Houston (TX); On-site; USD 42,000 - 55,000; Full time

Job summary

Armenta in Houston seeks an Operations Assistant to support customer service and inventory controls. You will track memo/consignment inventory, process orders, handle RMAs, invoices, and coordinate with sales and production teams.

The role requires 2-5 years experience, basic to intermediate Excel skills, and a proactive, team-oriented mindset in a fast-paced environment. All information kept confidential according to EEO guidelines.

Qualifications

• 2-5 years experience in related roles.
• Basic to intermediate Excel skills.

Responsibilities

• Track movement of inventory not located within the studio.
• Credit memos into the inventory tracking system.
• Process transfers of memo/consignment inventory between locations.
• Prepare and send invoices for consignment/trunk show sales.
• Assist in responding to customer inquiries via phone and email.
• Serve as main contact for designated house accounts and manage on-hand reports.

Skills

Excel

Inventory management

Job description

Operations Assistant- Customer Service/Inventory Controls

• Full-time

I nspired by time – honored jewelry making traditions, artist Emily Armenta established an environment dedicated to creating and preserving the rich heritage of hand crafted jewelry. The culture at our artisanal atelier blends a fast paced, entrepreneurial spirited company with an inclusive, collaborative and supportive workplace ideal for passionate individuals seeking an avenue to channel their talents. It is the beauty of things, of people, of ideas, and embracing differences that drives our passion for creating jewelry with meaning. Innovation is rewarded, encouraged and required to in order to perpetuate the growth and expansion of our efforts.Through our products we have a voice and a platform to share our philosophy and dedication to being a positive force that empowers the condition of human life.

“You must be the change you wish to see in the world.”

• Mahatma Gandhi
• Responsible for tracking the movement of owned inventory not located within the studio.This includes, but is not limited to, items on memo/consignment to the sales team, retail partners and PR/marketing contacts.
  • Crediting memos into the inventory tracking system from items received back in the studio
  • Process transfers of memo/consignment inventory between locations
  • Track items prepared for trunk packages for customers and sales reps
  • Confirm with customers items sold on hand consignment inventory at their locations
  • Recall items back from memo/consignment locations as needed/requested
  • Reconcile memo/consignment inventory.This includes researching discrepancies by location and reporting of this inventory to supervisor/finance monthly for company financials.Work with supervisor and sales team to resolve any discrepancies in a timely fashion.
  • Process and send invoices for confirmed consignment/trunk show sales
• Responsible for timely correspondence and follow up with all customer inquiries, and in instances sales reps, via phone and email about issues such as:
  • Availability of stock for orders and viewing memos
  • Pricing inquiries
  • RMAs
    • Issue RMA numbers
    • Coordinate estimates and approvals
    • Process RMAs when received at the studio
    • Work with Order Processing Manager, Shipping and Production regarding schedule and updates of repairs.
  • Status updates of pending orders
• Responsible for being the main point of contact for servicing designated “house” accounts.These tasks include, but are not limited to:
  • Acquiring and reviewing on hand reports to identify opportunities for re-orders
  • Proactively making contact weekly to share updates and monitor performance of the brand
  • Address customer service issues as necessary
  • Processing sales orders
    • Providing written confirmation of receipt of the orders with ship dates to the customers
    • Entering orders into the system for processing
    • Working with the finance team to confirm receipt of payments for orders as applicable
    • Communicating details of orders to the retailer and/or an sales rep if applicable.
• Preparation of memos documentation for customers and sales team of product leaving the studio
• Assist in special projects, as necessary

Key Attributes for Success in Position:

• Build strong relationships with various internal departments
• Willingness to help those around you
• Ability to work with a sense of urgency
• Good communication and problem-solving skills
• Initiative to embrace new challenges and take ownership of assigned tasks
• Teachable spirit and desire for continuous improvement
• Professional attitude and appearance that reflects the Armenta brand
• Commitment to excellence
• Strong organizational skills
• Determined attitude and results driven
• 2-5 years experience
• Prior experience with inventory management preferred
• Manufacturing or retail experience is preferred
  
• Basic to intermediate skills in Excel

All your information will be kept confidential according to EEO guidelines.