Operations Assistant

AJMedia; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

100% remote

Paid leaves

Allowances

HMO

Training & mentorship

Job summary

AJ Media, a portfolio of ecommerce brands, seeks an execution-focused administrative professional to support the COO and Brand Launch Manager. You will handle merchant setup, launch coordination, and day-to-day admin tasks across our store portfolio.

You will maintain checklists, coordinate with vendors and internal teams, and help keep Shopify listings accurate. This role is fully remote with room to grow in a fast-moving ecommerce environment.

Qualifications

• 1–3 years of administrative, project-coordination, or ecommerce support experience.
• Highly detail-oriented and organized, able to follow checklists precisely.
• Basic familiarity with Shopify at a listing-entry level.
• Comfortable with spreadsheets, trackers, and basic dashboard monitoring.
• Clear written communication for coordinating with vendors, developers, and internal teams.

Responsibilities

• Handle merchant setup paperwork and brand admin tasks.
• Prepare documentation for merchant account applications.
• Maintain launch checklists and SOPs.
• Set up helpdesk/ticketing infrastructure.
• Coordinate 3PL paperwork routing to the Supply Chain Manager (paperwork only).
• Manage Shopify store setup tasks and product listings.
• Track integration checklists for payments, emails, analytics, and fulfillment.
• Run pre-launch QA and log results; escalate to COO as needed.
• Update launch SOP documents.

Skills

Administrative experience

Shopify basics

Spreadsheet proficiency

Attention to detail

Communication skills

Tools

Shopify

Klaviyo

Gorgias

AirCall

CheckoutChamp

Job description

AJ Media builds, scales, and operates a portfolio of ecommerce brands end-to-end. This is an execution-focused administrative role supporting AJ Media’s ecommerce store operations — the day-to‑day admin work underneath what the COO/Operations function owns strategically. You’ll handle storefront listing upkeep, order/fulfillment tracking, reporting support, and SOP maintenance across our brand portfolio. Strategic decisions stay with the COO.

About the Role

This is an execution-focused administrative role supporting the COO, who holds single-point accountability for taking AJ Media’s brands from zero to fully operational. This role handles the administrative legwork behind merchant setup, and site launch coordination, the checklist-running, document-gathering, dashboard-tracking work, while judgment calls, sign-offs, and final accountability stay with the Brand Launch Manager.

What You’ll Do

Brand Administration & Merchant Setup Support

• Purchase domains and set up brand-level admin tasks as instructed
• Gather, organize, and prepare documentation for merchant account applications ahead of COO review and submission
• Maintain and update the brand setup and compliance checklist — tracking status against requirements, not defining them
• Set up helpdesk/ticketing infrastructure using established categories, auto-responses, and escalation rules
• Assemble and organize 3PL agreement and returns paperwork; route to the Supply Chain Manager as needed — paperwork only, not the vendor relationship

Shopify Site Build & Launch Coordination Support

• Execute Shopify store setup tasks as directed: product listing entry, pricing updates, collections setup (not theme architecture or developer-level work)
• Track platform integration checklist status (payment gateways, email marketing tools, review apps, analytics, fulfillment) — confirming items are connected, not architecting them
• Run the pre-launch QA checklist and log results (checkout flows, order confirmation triggers, mobile performance, pixel/analytics firing); escalated failures to the COO — not authorized to sign off on go‑live
• Update and maintain launch SOP documents

1-3 years of administrative, project-coordination, or ecommerce support experience

• Highly detail-oriented and organized, comfortable following checklists precisely and without dropping items
• Basic familiarity with Shopify at a listing/content-entry level (not developer level)
• Comfortable with spreadsheets, trackers, and basic dashboard monitoring
• Clear written communication for coordinating with vendors, developers, and internal team members
• Comfortable working with structured guidance and defined checklists — this is a supporting role, but can work autonomously

Preferred

• Exposure to merchant account or payment processor documentation
• Familiarity with the AJM our stacks: Shopify, Klaviyo, Gorgias, AirCall, CheckoutChamp a plus.
• Experience supporting multiple brands or entities simultaneously

COMPENSATION&GROWTH

Werewardresults,notseniority.

• Competitive Salary
• RapidAdvancement:Fast-trackgrowthopportunitiesasyouproveyourabilitytoscalecampaigns.
• Work with a fast-moving, results-obsessed team building category-defining brands
• 100% remote — work from wherever you do your best work
• Benefits: paid leaves, allowances, HMO
• Access to training, playbooks, and mentorship from experienced ecommerce operators