Operations Assistant

North East Trailer Services; Palmer (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Job summary

North East Trailer Services in Palmer, TX is seeking an Operations professional to oversee trailer inspections, fleet maintenance, and direct customer communication. The role includes managing trailer and parts inventory, generating asset utilization reports, and coordinating work with vendors.

The candidate should be organized, safety-conscious, and capable of strong customer service. Daily admin tasks include responding to emails, processing invoices, and assisting in equipment transport

Qualifications

• General understanding of all semi trailer models and components.
• Well organized and detailed with the ability to prioritize and problem solve.
• Strong customer focus and ability to manage customer and vendor expectations.

Responsibilities

• Inspect trailers to ensure safety and compliance with DOT and industry regs.
• Generate and review customer agreements.
• Coordinate work with vendors and ensure compliance with company policies.

Skills

General trailer knowledge

Organized & detail-oriented

Customer-focused communication

Tools

Microsoft Office

QuickBooks

Job description

Operations - Trailer Dealership

SUMMARY

This position is responsible for conducting trailers inspections, fleet maintenance management, assisting with customer service and direct customer communication. Also responsible for trailer and parts inventory and to provide reports on these assets and asset utilization.

ESSENTIAL FUNCTIONS

• Inspection of trailers making sure they are safe as well as DOT and other industry regulation compliant.
• Generating customer agreements.
• Negotiating and coordinate all work needing to be performed on trailers with vendors as well as ensuring the work performed follows company policies and procedures.
• Manages and reconciles all equipment inventory, including both out-bound and in-bound gate activity on a daily basis. (Yard checks)
• Assists in the facilitation of the transportation of equipment between branches as well as to customers and vendors.
• Daily administrative paperwork, managing and processing vendor invoices, and filing.
• Assists in answering phones, responding to emails and questions from customers.

KNOWLEDGE/SKILL REQUIREMENTS

• General understanding of all semi trailer models and components.
• Well organized and detailed with the ability to prioritize and problem solve.
• Strong customer focus and ability to manage customer and vendor expectations.

MINIMUM REQUIREMENTS

• Excellent communication skills, self-motivated, self-starter, multi-tasker, sense of urgency, personable, well organized.

PHYSICAL REQUIREMENTS

• When needed physically inspect trailers inside and out. (Must get in the trailer as well as underneath the trailer.)
• Continually walking the yard.
• Ability to work outside in all weather conditions.

Technology Skills

Proficiency in Microsoft Office Suites - Word, Excel, Outlook, as well as QuickBooks

Required experience

• Customer service experience in logistics/transportation industry - preferred.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule

• Monday to Friday

Ability to commute

• Palmer, TX: Reliably commute or planning to relocate before starting work (Required)

Work Location

In person