Assistant Service Manager

Pinnacle Trailer Sales, Inc.; Rustburg (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Company-paid life insurance

Disability plans

Job summary

Pinnacle Trailer Sales, Inc. in Rustburg, VA is seeking an Assistant Service Manager to coordinate trailer check-ins, assist with repairs, and keep customers informed throughout service.

You will act as the service operations lead in the absence of the Service Manager, ensuring workflow continuity and high customer satisfaction. You will manage check-ins, quotes, work orders, invoices, and communications with the parts team and customers, while maintaining organized yard and accurate trailer

Qualifications

• Strong understanding of service operations and procedures.
• Strong communication skills and customer-facing abilities.
• Experience with equipment maintenance and basic repairs.
• Proficient computer skills and ability to learn software tools.
• Proactive troubleshooting and problem-solving mindset.

Responsibilities

• Check in incoming trailers, including taking photos and logging stock details via email.
• Inspect trailers for repairs needed and communicate findings.
• Generate invoices, close POs, and follow up on outstanding balances.
• Assist parts department in creating accurate quotes and follow up on service part orders.
• Create and manage work orders for customers and stock trailers.
• Take service customer information and create work orders for service customers.
• Quote trailer repairs and invoice trailer work.
• Communicate status to service customers clearly and follow up after service.
• Maintain lot organization and update trailer inventory board daily.
• Tag trailers with appropriate color tags and lock gates as needed.
• Assist on an as-needed basis and perform all other duties as assigned.

Skills

Service operations

Communication

Equipment maintenance

Computer skills

Troubleshooting

Education

High School Diploma or equivalent

Mechanical technician experience

Job description

Company Overview:

For over 25 years, Pinnacle Trailer Sales, Inc. has been a trusted leader in the semi-trailer industry, specializing in sales, parts, and service solutions. Guided by our Core Values: Integrity, Respect, Listening, Duty, Teamwork, and Responsibility. We foster a culture of professionalism, collaboration, and excellence.

We prioritize both customer satisfaction and employee well-being, offering a comprehensive benefits package, including medical, dental, and vision insurance, as well as company-paid life insurance and disability plans. At Pinnacle, we are committed to delivering quality, reliability, and innovation in everything we do.

Job Summary:

The Assistant Service Manager supports daily service operations by coordinating trailer check-ins, assisting with repairs, and ensuring seamless communication between departments and customers. This role assumes responsibility for the service operations in the absence of the Service Manager, maintaining workflow continuity and customer satisfaction.

Requirements

Job Duties/Responsibilities:

• Check in incoming trailers, including taking photos and logging stock details via email
• Inspect trailers for repairs needed and communicate findings
• Generate invoices, close POs, and follow up on outstanding balances
• Assist parts department in creating accurate quotes and follow up on status of service-related part orders
• Create and manage work orders for customers and stock trailers
• Take service customer information.
• Create work orders for service customers, PT’s and PL’s using CDK and S.O.D.
• Quote trailer repairs.
• Invoice trailer work.
• Communicate to service customers the status on their trailers in a clear and courteous manner as well as follow up with customers after service work has been completed and trailer has been picked up.
• Keep all trailers on lot organized and in designated spots. Update trailer inventory board on locations of trailers daily.
• Tag trailers with the appropriate color tags.
• Lock all gates.
• Assist on a as needed basis
• All other duties as assigned

Required Skills/Abilities:

• Strong understanding of service operations and procedures
• Strong communication skills
• Equipment maintenance
• Sufficient computer skills and ability to learn various software functions
• Troubleshooting/Problem-Solving

Physical Requirements:

• Must be able to lift 75-100 pounds unassisted
• Work outdoors in various weather condition

Education and Experience:

• High School Diploma or equivalent
• Previous mechanical technician experience