Operations Assistant

American Window Film; Ohio; On-site; Full time

Job summary

An established industry player is seeking an Operations Assistant to enhance office efficiency and customer satisfaction. This role is perfect for someone who thrives in a dynamic environment, supporting estimators and maintaining office operations. You will be responsible for managing customer interactions, organizing job schedules, and ensuring the office is well-stocked and organized. With a focus on teamwork and flexibility, you will contribute to a positive work atmosphere while handling multiple tasks. Join a company that values its employees and offers exciting perks and benefits to support your professional growth and personal well-being.

Benefits

Family & Friends Day

People Helping People

Fitness, Health and Wellness allowance

We not me time

Qualifications

• Responsive and friendly customer service with strong organization skills.
• Effective communication and familiarity with online tools are essential.

Responsibilities

• Provide outstanding customer service and support estimators with scheduling.
• Maintain office supplies and manage warehouse inventory effectively.

Skills

Customer Service

Organization Skills

Communication Skills

Familiarity with Online Tools

CRM Experience

Sales Experience

Knowledge of Window Film

Tools

G-Suite

In-house Software

Job description

The Operations Assistant keeps the office moving by providing outstanding customer service, supporting the estimators by qualifying leads and scheduling estimates, and by maintaining the office, inventory, and vehicles. The role requires a high level of organizational skill, a passion for supporting a talented team to get their work done efficiently, and familiarity with online tools. It will suit someone who enjoys interacting with customers, is able to organize multiple jobs simultaneously, and is passionate about getting the job done effectively while contributing to a positive team environment.

Job Responsibilities

Customer Service

• Ensure that customer phone calls and emails are responded to with a sense of urgency in a friendly and professional manner
• Support the work of the estimators by qualifying customers based on geography and rough scope of work, creating new job records, and entering pertinent information as leads are received via the internet and phone calls
• Help update job information throughout the lifecycle of the project

Office Support

• Using online tools including CRM, and in-house software, schedule estimators to attend customer locations balancing factors like route optimization, estimator experience, and availability
• Maintain and order supplies and tools to ensure the installation team and the office is properly equipped and stocked
• Accurately submit warranty registrations with suppliers as invoices are paid

Warehouse Management

• Keep the warehouse organized and safe
• Keep track of inbound and outbound shipments, following up with delivery providers where necessary
• Manage the film inventory ensuring film is ready on time each day for the installers to collect and accurately checked back in upon return
• Conduct accurate and timely inventory audits
• Maintain records of company vehicles ensuring regular maintenance is conducted and regularly conducting cleanliness and mileage checks

Teamwork

• Be flexible and seek out opportunities to help other office team members experiencing high volumes of work.
• Maintain a high level of productivity and customer service by stepping into Ops Manager duties as required

Qualifications

• Responsive and friendly customer service
• Effective organization of multiple concurrent jobs
• Strong written and verbal communication skills
• Familiarity working with online tools like g-suite
• Knowledge of window film is a plus but training will be provided
• CRM experience is a plus
• Sales experience is a plus

Compensation and Benefits

• Base pay range: $18.00/hr - $20.00/hr
• Annual Bonus
• Competitive monthly and quarterly bonus program
• Paid Time Off plan for full time employees
• Medical, Dental, Vision, and more *For eligible employees
• 401(k): American Window Film will match 3% of what you contribute

American Window Film Perks:

• Family & Friends Day - take an extra day off and get $300 to spend time with family and friends.
• People Helping People - take an extra day off to help someone out or contribute to a worthy cause
• Fitness, Health and Wellness allowance - get $250 towards any health and wellness activity
• We not me time - get $300 when you spend time with a co-worker outside of work

*perks subject to terms and conditions and may change at any time

Our Core Values

• Create Loyal fans - We create an environment that people love
• Authenticity Matters - Trust is built one job at a time
• Be Excellent Together - We support our teammates
• We Embrace Change - How we got here today is not how we will get there tomorrow

Seniority level: Entry level

Employment type: Full-time

Job function: Administrative

Industries: Construction