Operations Assistant

Housing Works; New York (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive healthcare plans

Accrued PTO up to 30 days

Educational benefits for tuition reimbursement

Job summary

A community support organization in New York seeks an Operations Assistant to perform maintenance in apartments and program offices. Responsibilities include repairs, apartment turnovers, and assisting clients in moving. Candidates must have a clean NYS driver's license, strong customer service skills, and experience working with low-income communities. This position requires lifting capabilities and proficiency in Microsoft Office. Join us in making a difference in the lives of marginalized individuals.

Qualifications

• Experience with low-income and marginalized communities.
• Clean NYS Driver’s License.
• Dependable and flexible.
• Strong client confidentiality skills.
• Proficient in Microsoft Office.

Responsibilities

• Perform repair and maintenance tasks in clients’ apartments.
• Assist in apartment turnover process.
• Help clients pack and move their belongings.
• Deliver furniture and supplies to clients.
• Respond to Work Orders and update Salesforce.

Skills

Experience working with low-income communities

Excellent customer service skills

Proficient in Microsoft Outlook, Word, and Excel

Time management skills

Ability to lift 50lbs

Job description

117 East 118th St, 117 East 118th Street, New York, NY 10026, USA

Benefits

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and textbooks.

Overview

The Operations Assistant is responsible for making repairs and performing maintenance in scattered site apartments and program offices. The Operations Assistant performs apartment turnovers and helps our clients pack their belongings and move. The Operations Assistant must drive throughout NYC as part of their daily duties.

Responsibilities

Primary:

• Perform repair and maintenance tasks in our clients’ apartments, including, but not limited to, plastering, sanding, painting, repairing sheetrock, plumbing, changing locks, and replacing fixtures.

Secondary:

• Assist in the apartment/room turnover process by preparing apartments for new residents including, but not limited to, cleaning floors, cleaning refrigerators, cleaning bathrooms, cleaning ovens and stoves, and removing garbage and furniture.

Other functions that may be required with this position include:

• Assisting program clients pack, move, and unpack their personal belongings to a new apartment.
• Delivering furniture and supplies to clients.
• Responding to Work Orders and updating Salesforce as needed.
• Always representing Housing Works in a professional manner.
• Extending a professional, warm, and respectful attitude towards clients.
• Meeting vendors and tradespeople at client apartments and ensuring the work is done properly.
• Participating in advocacy and direct action to end the twin crises of homelessness and HIV/AIDS.

Job Requirements

• Experience with and proven commitment to working with low-income and marginalized communities, as well as individuals with multiple chronic medical and/or behavioral health conditions.
• Clean NYS Driver’s License
• Dependable and flexible
• Able to maintain a high level of client confidentiality.
• Excellent internal and external customer service skills
• Ability to prioritize and multi-task.
• Must be proficient in Microsoft Outlook, Word, and Excel.
• Exemplary time management skills.
• Ability to work with colleagues to solve problems.
• Able to lift 50lbs., carry and remove trash, shovel snow, operate machinery, and climb a ladder.
• The Operations Assistant position is one which requires the staff person to be present in the program site 100% of the time.
• The Operations Assistant must handle cleaning chemicals and solvents daily.

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at [e-mail]

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.