Floating Assistant Manager

Housing Works, Inc.; New York, Northern (NY, KY); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Healthcare plans

PTO 30 days first year

Tuition reimbursement

Job summary

Housing Works, Inc. is seeking a Thrift Shop Assistant Manager to oversee operations across multiple NYC-area stores. You will partner with the Store Manager to train staff, drive sales, and ensure exceptional customer service while living the mission of Housing Works.

The role emphasizes community engagement, staff development, and revenue growth, requiring an entrepreneurial mindset and ability to manage inventory, merchandising, and daily tasks across locations.

Qualifications

• High School Diploma preferred.
• Minimum of 2 years retail management experience or equivalent.
• Knowledge of second-hand market and Housing Works product range.
• Excellent communication skills (verbal and written).
• Interpersonal and team-oriented mindset.
• Self-starting and solutions-oriented attitude.
• Commitment to excellent customer service.

Responsibilities

• Plan and set strategic and operational objectives for self and team to ensure efficient work.
• Adjust plans as needed and celebrate team success.
• Set store goals, manage execution, and track metrics (sales, traffic, conversion).
• Ensure compliance with Housing Works policies and timely completion of tasks.
• Utilize Housing Works tools to maintain store standards and operations.
• Manage staff scheduling and daily tasks to optimize focus and performance.
• Train and develop staff and volunteers on standards, merchandizing, and store maintenance.
• Recruit, interview, hire, and train sales associates.
• Provide coaching and performance feedback to team members.
• Continuously review store environment to improve operations and merchandising.
• Act as Housing Works ambassador through community outreach and events.

Skills

Retail management

Customer service

Team leadership

Communication skills

Store operations

Education

High School Diploma or equivalent

Job description

Compensation : $19/hr- $22.35hr commensurate with experience

Overview:

This is a floating position, not based out of single store. The Thrift Shop Assistant Manager will work across different store locations as needed. The Assistant Manager is one of the leaders responsible for the overall operation of a community-based Housing Works Thrift Shop. Our ideal Assistant Manager is - first and foremost - an ambassador for Housing Works, prioritizing customer service over all other tasks. You must know, embody and actively communicate our Mission Statement, be active in the local community, and work to create an environment and culture that is reflective of the Housing Works Community Values. The Assistant Manager must possess an entrepreneurial spirit with a talent for using existing resources to maximize revenue and profit. In this role, you will work alongside the Store Manager to lead the training and development of the team, empower employees to work together to reach organizational goals and objectives, and serve as their number one cheerleader and coach.

Responsibilities:

• Plan ahead to develop strategic and operational objectives for self and others to ensure work is completed efficiently.
• Adjust plan accordingly and celebrate success with the team.
• Set goals for the store team, manage execution, track progress, and measure results regularly using standard metrics including but not limited to; Sales Volume, Average Dollar Sale, Average Unit Sale, Traffic Counts and Conversion Rates.
• Responsible for ensuring compliance with all Housing Works policies and procedures and that all daily, weekly and monthly operational tasks are completed accurately and timely (inventory, paperwork, reports).
• Utilize Housing Works' tools to ensure store operations and standards are met.
• Ensure that store uses daily focus with staff/volunteer deployment, sales goals, special promotions, and daily to-dos.
• Work with the Store Manager to train and develop skills of all employees and volunteers to ensure that all fully understand standards, organizational goals and direction. This includes but is not limited to register operations, visual merchandising techniques, and store maintenance standards.
• Work with the Store Manager to recruit, interview, hire, and train all sales associates.
• Work with the Store Manager to conduct progressive coaching/counseling as necessary to ensure associates are meeting established standards.
• Constantly review store environment to improve operations and merchandising.
• Be a Housing Works Ambassador by knowing and communicating the Mission Statement, outreaching to the community, and participating in a minimum of four direct actions per year aimed at ending the twin crises of homelessness and HIV/AIDS.
• Perform all other duties as directed by supervisor and/or executive management.

Job Requirements:

• High School Diploma preferred.
• Minimum of 2 years prior retail management experience or equivalent experience in managing a team.
• Working knowledge of the second-hand market to include the breadth of products offered in the Housing Works Thrift Shops.
• Excellent communication skills (both verbal and written).
• interpersonal and team-oriented skills.
• Self-starting, self-motivating, solutions-oriented mindset.
• Commitment to excellent customer service

Benefits:

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources.

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.