Operations Assistant

Talentify; New York (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health benefits

403(b) retirement

Paid time off

FSAs & commuter accounts

Learning & development

Wellness resources

Job summary

Food Bank for New York City is seeking an Operations Assistant to coordinate daily warehouse and transportation activities, ensuring safe, timely movement of food across the network. You will serve as a central point of communication between drivers, warehouse staff, partner agencies, and operations leadership.

The role blends dispatching, scheduling, problem solving and hands-on leadership. Duties include maintaining truck logs, dispatching drivers, monitoring the WMS, processing invoices and

Qualifications

• High School Diploma and minimum 1 year related work experience.
• Proficiency in MS Office, WMS and Fleet Tracking systems.
• Accurate numerical data entry skills.
• Ability to work in fast paced work environment.
• Ability to operate electric pallet jacks and manual pump jacks.
• Positive attitude, team-oriented, and able to interact with diverse individuals.
• Commitment to the mission and values of the Food Bank for New York City.

Responsibilities

• Maintain truck logs, dispatch and check-in of drivers, headcount/truck forecasting, and provide operational updates to teams on a needed basis.
• Ship, maintain, and monitor WMS for issues with orders.
• Monitor returns, order overages and order shortages and report discrepancies to FB operations team.
• Verify invoices and driver logs.
• Process returns reports and coordinate all returns and re-deliveries with inventory/logistics teams.
• Perform typing, data entry and other clerical duties for operations team as assigned.
• Assist transportation managers in all clerical tasks as needed.
• Monitor security system and be the first line of response when the intercom is rung.
• Work collaboratively with other staff to accomplish goals and objectives of the operation.
• Assign/adjust routes designated by the transportation managers.
• Validate returns from the food sourcing routes and update teams accordingly.
• Communicate route delays/changes to operations departments.
• End of day recap communicated to operations department.
• Perform other duties as assigned (e.g., loading trucks, inventory management).

Skills

MS Office

WMS

Fleet tracking

Data entry

Fast-paced

Pallet jacks

Team player

Mission driven

Education

High School Diploma

Tools

WMS

Job description

Primary Purpose of the Job:

An operations assistant plays a critical role in coordinating and leading daily warehouse and transportation operations to ensure the efficient, safe, and timely movement of food throughout the food bank’s network. This position serves as a central point of communication between drivers, warehouse staff, partner agencies, and operations leadership, while also providing hands-on leadership and operational support. The role balances dispatching, scheduling, problem-solving, and team leadership in alignment with the food bank’s mission.

Job Duties and Responsibilities:

• Maintain truck logs, dispatch and check-in of drivers, headcount/truck forecasting, and provide operational updates to teams on a needed basis
• Ship, maintain, and monitor WMS for issues with orders.
• Monitor returns, order overages and order shortages and report any discrepancies to the FB operations team
• Verify invoices and driver logs
• Process returns reports and work with inventory control team/logistics team to coordinate all returns and re-deliveries
• Perform typing, data entry and other clerical duties for operations team as assigned
• Assist transportation managers in all clerical tasks on a needed basis
• Monitor security system and be the first line of response when the intercom is rung
• Work collaboratively with other staff members to accomplish goals and objectives of the operation
• Assign/adjust routes designated by the transportation managers
• Validate returns from the food sourcing routes and update the teams accordingly
• Communicate to the operations departments of route delays/changes
• End of day recap communicated to operations department
• Perform other duties as assigned (ie loading trucks, inventory management, etc)

Qualifications:

• High School Diploma ad minimum of 1 year related work experience
• Proficiency in MS Office, WMS and Fleet Tracking systems.
• Accurate numerical data entry skills.
• Ability to work in fast paced work environment.
• Ability to operate electric pallet jacks and manual pump jacks.
• Positive attitude, team-oriented, and comfortable interacting with diverse individuals.
• Commitment to the mission and values of the Food Bank for New York City

Compensation for this role is $25/hr

Featured Benefits

• Competitive Health Benefit Package (Medical, Dental & Vision)
• 403(b) Retirement Plan with company match
• Generous paid time off (PTO, Holidays, Volunteer Time, 4-day work weeks during the Summer & More!)
• Flexible Spending Accounts (FSA), Dependent Care Accounts (DCA) & Commuter Reimbursement Accounts (CRA)
• Learning & Development Opportunities (Robust E-Learnings library, Lunch & Learn Sessions & More)
• EAP, wellness and mental health resources

People-First Culture

At Food Bank for New York City, we pride ourselves on having a People-First Culture, our people are our greatest strength. In addition to our benefits, we offer employee engagement opportunities such as our culture committee, annual organization celebrations and more!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.