Operations Assistant

University of Mississippi; Mississippi; On-site; USD 23,000 - 35,000; Full time

Job summary

The University of Mississippi's Bessie & Leland Speed Counseling Center seeks an administrative professional to support a mental health clinic. You will be the first point of contact for clients, manage reception duties, and help coordinate scheduling and communications.

Responsibilities include scheduling clinical appointments in the electronic medical records system, assisting with intake paperwork, and handling routine office tasks to keep the clinic operating smoothly and compassionately.

Qualifications

• High School diploma is required.
• Experience in administrative support is preferred but not required.
• Strong communication and clerical skills are essential.

Responsibilities

• Serve as the first point of contact for a mental health clinic, providing exceptional customer service while managing multiple administrative responsibilities.
• Schedule clinical appointments for counseling and psychiatric services using the electronic medical records system.
• Assist clients with completing and processing intake and other required paperwork within the electronic medical system.
• Manage client medical record requests, including obtaining records from external providers and transmitting records to other healthcare offices as appropriate.
• Send appointment reminders through email, text messaging, and telephone communication.

Skills

Customer service

Scheduling

Communication

Education

High School

Tools

EMR system

Job description

The University of Mississippi - fondly referred to as Ole Miss - stands as a premier public research institution with a proud legacy of academic distinction. We are devoted to nurturing a vibrant, inclusive community where every member - student, faculty, and staff - can achieve their fullest potential.

Department:

Bessie & Leland Speed Counseling Center

Job Summary:

Provides routine administrative support to a department or group of professionals in support of unit goals.

Job Description:

• Schedules logistics and secures resources for meetings, conferences, travel, and work unit operations.
• Sends, receives, copies, and distributes communications to the appropriate entities according to established policies and procedures.
• Tracks, stocks, orders, and inventories office supplies under direct supervision to ensure adequate materials are available for workplace operation.
• Serves as an occasional point of contact for individuals and groups providing basic organizational information via phone, in person, and through other communication mediums, routing more complex inquiries to the appropriate entities.

Job Responsibilities:

• Serve as the first point of contact for a mental health clinic, providing exceptional customer service while managing multiple administrative responsibilities.
• Schedule clinical appointments for counseling and psychiatric services using the electronic medical records system.
• Assist clients with completing and processing intake and other required paperwork within the electronic medical system.
• Manage client medical record requests, including obtaining records from external providers and transmitting records to other healthcare offices as appropriate.
• Send appointment reminders through email, text messaging, and telephone communication.
• Answer and direct inquiries through a multi-line telephone system, routing complex matters to the appropriate personnel.
• Coordinate meeting logistics and secure necessary resources to support departmental and clinic operations.
• Prepare, distribute, receive, and maintain correspondence and other communications in accordance with established policies and procedures.
• Monitor, order, stock, and maintain office supplies to ensure uninterrupted clinic operations.
• Provide general organizational and clinic information to clients, visitors, and external stakeholders through various communication channels.

Education Qualifications:

High School (Required)

Experience:

Relevant experience | No Experience Required | Not Required

Compensation:

$16.94 - $25.42

Interview Requirement:

Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.

EEO Statement:

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ethnicity, citizenship, age, disability, military status, protected veteran status, genetic information, or any other legally protected status.

Background Check Statement:

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.