Tent Staff

University of Mississippi; Mississippi; On-site; USD 19,000 - 29,000; Full time

Job summary

The University of Mississippi in Mississippi is seeking a customer service associate within the Parking and Transportation department. You will respond to inquiries, provide information, and help assign university vehicles.

Responsibilities include resolving complaints, triaging questions, and escalating when needed. The role is customer-facing and requires strong communication and a High School diploma. Compensation ranges from $14.00 to $21.00 per hour.

Qualifications

• High School (Required)
• Relevant experience| No Experience Required| Not Required

Responsibilities

• Responds to customer inquiries and service requests by phone, email, or chat through the case or client management system.
• Provides accurate information to resolve customer inquiries.
• Escalates issues to customer service leaders or to central units.
• Redirects customers as best as possible for out-of-scope inquiries.
• Triages questions and concerns; provides detailed information on items escalated to other business units.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Education

High School

Job description

The University of Mississippi — fondly referred to as Ole Miss —stands as a premier public research institution with a proud legacyof academic distinction. We are devoted to nurturing a vibrant,inclusive community where every member — student, faculty, andstaff — can achieve their fullest potential.

Join the Ole Miss Family — Build Your Legacy Here!

Department:

Parking and Transportation

Job Summary:

Interacts with customers to provide information in response toinquiries about products and services and to handle and resolvecomplaints.

Job Description:

• Provides accurate information to resolve customerinquiries.
• Helps organize customers onto university vehicles.
• Escalates issues to customer service leaders or to centralunits.
• Redirects customers as best as possible for out-of-scopeinquiries.
• Triages questions and concerns; provides detailed informationon items escalated to other business units.
• Perform other duties as assigned.

Job Responsibilities:

• Responds to customer inquiries and service requests by phone,email, or chat through the case or client management system.
• Provides accurate information to resolve customerinquiries.
• Escalates issues to customer service leaders or to centralunits.
• Redirects customers as best as possible for out-of-scopeinquiries.
• Triages questions and concerns; provides detailed informationon items escalated to other business units.
• Perform other duties as assigned.

Substitution Statement: An equivalent combination of relatedexperience and education may be considered for this role.Substitutions of the required experience or education will beassessed on a 1:1 substitution basis.

Education Qualifications:

High School (Required)

Experience:

Relevant experience| No Experience Required| Not Required

Compensation:

$14.00 - $21.00

Interview Requirement:

Interview Requirements: Any candidate who is called for aninterview must notify the Department of EqualOpportunity/Regulatory Compliance in writing of any reasonableaccommodation needed prior to the date of the interview.

EEO Statement:

The University of Mississippi provides equal opportunity in anyemployment practice, education program, or education activity toall qualified persons. The University complies with all applicablelaws regarding equal opportunity and does not unlawfullydiscriminate against any employee or applicant for employment basedupon race, color, gender, sex, pregnancy, sexual orientation,gender identity or expression, religion, national origin,ethnicity, citizenship, age, disability, military status, protectedveteran status, genetic information, or any other legally protectedstatus.

Background Check Statement:

The University of Mississippi is committed to providing a safecampus community. UM conducts background investigations forapplicants being considered for employment. Backgroundinvestigations include a criminal history record check, and whenappropriate, a financial (credit) report or driving historycheck.