Operations Assistant

We Build We Fix; Huntsville (AL); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Work-from-home flexibility

Opportunity to grow with the company

Job summary

We Build We Fix is seeking an Operations Assistant to be the operational backbone of our team. This work-from-home position requires occasional visits to properties in the Huntsville metro area for final inspections. You'll coordinate job schedules, manage CRM entries, and ensure effective communication with our maintenance technicians.

The ideal candidate has strong organizational and problem-solving skills, and the ability to work independently in a remote setting. Enjoy the flexibility of a home-based role with opportunities for growth within a dynamic team.

Qualifications

• Strong communication skills with techs, vendors, and clients.
• Excellent attention to detail to prevent small issues from escalating.
• Problem-solving mindset to navigate unexpected challenges.
• Solid organizational skills to manage multiple tasks effectively.
• Comfortable working with CRM software and scheduling tools.
• Self-motivated and reliable in a remote setting.
• Familiarity with property maintenance or trades is a plus.
• Must have reliable transportation for property inspections.
• Must reside in the Huntsville, AL metro area.

Responsibilities

• Schedule and coordinate jobs to ensure efficient technician dispatch.
• Create and manage work orders in the CRM system.
• Conduct final inspections to verify work quality.
• Purchase materials and track costs and delivery.
• Maintain accurate data and organized records.
• Communicate job details and updates to technicians.
• Serve as a contact for scheduling changes and follow-ups.
• Identify workflow issues and suggest solutions.

Skills

Strong communication skills

Attention to detail

Problem-solving mindset

Organizational skills

CRM software proficiency

Self-motivated

Job description

Job Description

As our Operations Assistant, you'll be the operational backbone of the team — coordinating schedules, managing job entries, supporting our maintenance technicians, and ensuring nothing falls through the cracks. This is a work-from-home position, but you must be located in the Huntsville metro area, as occasional on-site visits to properties for final inspections will be required.

What You'll Do

• Schedule and coordinate jobs, ensuring technicians are dispatched efficiently and timelines are met.
• Create and manage work orders and job entries in our CRM system.
• Conduct final inspections at properties to verify work quality and completion when needed.
• Handle purchasing of materials and supplies for jobs, tracking costs and delivery.
• Enter and maintain accurate data across our systems, keeping records organized and up to date.
• Communicate regularly with maintenance technicians to relay job details, updates, and expectations.
• Serve as a point of contact for scheduling changes, job updates, and follow-ups.
• Identify workflow bottlenecks or issues and suggest practical solutions.

What We're Looking For

• Strong communication skills — you're clear, professional, and comfortable speaking with techs, vendors, and clients.
• Excellent attention to detail — you catch the small things before they become big problems.
• Problem-solving mindset — when something isn't going as planned, you figure out a path forward.
• Solid organizational skills and the ability to juggle multiple tasks and priorities.
• Comfortable working with CRM software, scheduling tools, and general office technology.
• Self-motivated and reliable — you can manage your time effectively in a remote setting.
• Familiarity with property maintenance, construction, or trades is a plus but not required.
• Must have reliable transportation for occasional property inspections.
• Must reside in the Huntsville, AL metro area.

Why Work With Us

• Work-from-home flexibility.
• Be part of a growing, hands-on team where your contributions are noticed.
• Variety in your day — no two days look exactly the same.
• Opportunity to grow with the company as we expand.