Operations Assistant

Uncommon Schools; City of Rochester (NY); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Comprehensive health, dental, and VIsn

403(b) retirement with employer match

Generous paid time off and holidays

Extensive training and professional发展

Job summary

Uncommon Schools is a nonprofit network operating in Rochester, NY, seeking an Operations Assistant to be a welcoming first point of contact for students, families, and staff. You will handle inquiries, manage information flows, and support events and mail, reporting to the Director of Operations.

The role emphasizes professionalism, organization, and effective communication. Responsibilities include handling in-person, phone, and email inquiries, coordinating information and forms, directing

Qualifications

• Effective communication with students, families, teachers, and vendors.
• Strong organization of mail, deliveries, and records.
• Good time management to meet deadlines in a busy school setting.
• Maintain a calm, professional demeanor under pressure.
• Bilingual preferred but not required, Spanish skills strongly preferred.

Responsibilities

• Serve as the primary contact for students, families, staff, and visitors in person, by phone, and email.
• Manage collection of student and personnel information and track forms.
• Direct vendors to delivery locations and support school events.
• Handle mail distribution and visitor management; provide admin support as needed.

Skills

Strong communication

Interpersonal skills

Organizational skills

Time management

Calm under pressure

Bilingual preferred

Spanish-speaking preferred

Lifting up to 30 lbs

Job description

Uncommon Schools is a nonprofit network of high-performing public charter schools dedicated to providing an exceptional K-12 education in economically disadvantaged communities. Operating in Boston, Camden, New York City, Newark, and Rochester, we are committed to closing the college completion gap and preparing every student for college and beyond. Our students consistently exceed national benchmarks, reflecting our dedication to their success. We invest deeply in our educators, offering weekly coaching, feedback, and professional development to ensure excellence in teaching and leadership. Join us to work hard, do good, and make a lasting difference!

Job Description

The Operations Assistant plays a visible role in ensuring a timely, professional, and welcoming response to inquiries by parents and other constituents. The Operations Assistant functions as the initial contact person for students, teachers, families, vendors, and visitors, and must be able to communicate effectively with all groups.The Operations Assistant reports to the Director of Operations.
Responsibilities of the Operations Assistant include but are not limited to:

• Serving as the primary contact for all of the school’s constituents in person, over the phone, and via email;
• Managing the collection of student, personnel, and school information (receiving fees or forms and tracking information accordingly);
• Directing vendors to delivery locations;
• Supporting school events and activities as needed;
• Managing mail (distributing received mail, preparing school mailings, etc.);
• Visitor management;
• Other administrative support as assigned.

Qualifications

• Ability to communicate effectively while demonstrating strong interpersonal skills with teammates, teachers, students, families, and additional stakeholders.
• Organized and able to maintain key systems such as mail, deliveries, student documentation and paperwork.
• Strong time management skills; ability to manage multiple tasks at the same time and meet tight deadlines.
• Ability to maintain a calm, professional demeanor in the face of competing demands and external pressures.
• Bilingual language skills preferred, but not required
• Able to lift and move packages up to 30 lbs
• Spanish-speaking skills strongly preferred to support effective communication with our students, families, and community members.

Additional Information

Our people are what make us Uncommon.We offer competitive compensation and comprehensive benefits that support the personal health, wellness, and finances of our staff and their families. Our compensation philosophy values equity & fairness and attracting & retaining top talent.

Our Approach to AI and Your Application
At Uncommon Schools, we value thoughtful use of technology. Your responses should begin with your own thinking and reflect your authentic voice, experiences, and commitment to our mission. Generative AI can be used to refine or organize writing, but not to generate initial responses or replace your ideas. Every application is reviewed by a member of our Recruitment Team, and we are committed to understanding the person behind the application.

Compensation

Compensation for this role is between $16.50 and $21.54 per hour. Most candidates who meet job description requirements will receive an offer of $16.50 - $17.51 per hour.

Starting pay is determined using various factors including but not limited to relevant professional development, education certifications, and tenure with Uncommon Schools.

Generous paid time off inclusive of sick time, paid holidays, and ~10 weeks of paid breaks (Spring, Winter, and Summer).

Extensive, best-in-class training and development

Comprehensive health, dental, and vision insurance plans + pre-tax flexible spending (FSA), dependent care (DCFSA), and health saving accounts (HSA)

403(b) retirement savings program + employer match

Paid leave of absence options (parental, medical, disability, etc.)

Mental health and counseling support + wellness benefits

*A detailed list of all SY 26-27 benefits is located HERE .

At Uncommon, we believe that a supportive and welcoming environment helps our students, staff, and community thrive. We are dedicated to building a team that brings a wide range of perspectives and experiences, reflective of the communities we serve---with over 70% of our staff identifying as people of color. Our organization values respect and open dialogue on important topics that shape our school culture.

As an equal opportunity employer, Uncommon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We also ensure that individuals with disabilities receive all privileges and benefits associated with employment and are provided reasonable accommodations for the interview process and to perform core job functions. If you would like to request an accommodation, please email [e-mail].