Operations Assistant

Uncommon Schools; City of Rochester (NY); On-site; USD 21,352 - 24,204; Part time

Benefits offered by this job

Generous paid time off

Comprehensive health insurance

403(b) retirement savings program

Mental health and counseling support

Job summary

A nonprofit education organization in Rochester is seeking an Operations Assistant. This role requires effective communication with students, families, and vendors, as well as strong organizational skills. Responsibilities include managing information collection, supporting school events, and handling inquiries. Ideal candidates should have strong interpersonal skills, be organized, and preferably hold a bachelor's degree. The position offers between $15.50 and $17.57 per hour.

Qualifications

• Ability to communicate effectively with various stakeholders.
• Organized and able to maintain key systems like mail and documentation.
• Ability to handle multiple tasks and meet deadlines.

Responsibilities

• Serve as the primary contact for students, teachers, and families.
• Manage the collection of student and personnel information.
• Support school events and activities as needed.

Skills

Strong interpersonal skills

Time-management

Organizational skills

Spanish-speaking skills

Education

Bachelor's degree

Job description

Uncommon Schools is a nonprofit network of high‑performing public charter schools dedicated to providing an exceptional K‑12 education in economically disadvantaged communities. Operating in Boston, Camden, New York City, Newark, and Rochester, we are committed to closing the college completion gap and preparing every student for college and beyond. Our students consistently exceed national benchmarks, reflecting our dedication to their success. We invest deeply in our educators, offering weekly coaching, feedback, and professional development to ensure excellence in teaching and leadership. Join us to work hard, do good, and make a lasting difference.

Job Description

The Operations Assistant plays a visible role in ensuring a timely, professional, and welcoming response to inquiries by parents and other constituents. The Operations Assistant functions as the initial contact person for students, teachers, families, vendors, and visitors, and must be able to communicate effectively with all groups. The Operations Assistant reports to the Director of Operations.

Responsibilities

• Serving as the primary contact for all of the school’s constituents in person, over the phone, and via email.
• Managing the collection of student, personnel, and school information (receiving fees or forms and tracking information accordingly).
• Directing vendors to delivery locations.
• Supporting school events and activities as needed.
• Managing mail (distributing received mail, preparing school mailings, etc.).
• Visitor management.
• Other administrative support as assigned.

Qualifications

• Ability to communicate effectively while demonstrating strong interpersonal skills with teammates, teachers, students, families, and additional stakeholders.
• Organized and able to maintain key systems such as mail, deliveries, student documentation and paperwork.
• Strong time‑management skills; ability to manage multiple tasks at the same time and meet tight deadlines.
• Ability to maintain a calm, professional demeanor in the face of competing demands and external pressures.
• Bilingual language skills preferred, but not required.
• Able to lift and move packages up to 30 lbs.
• Spanish‑speaking skills strongly preferred to support effective communication with our students, families, and community members.
• Bachelor’s degree preferred.

Compensation

Compensation for this role is between $15.50 and $17.57 per hour. Most candidates who meet job description requirements will receive an offer of $15.50 - $15.61 per hour.

Benefits

• Generous paid time off inclusive of sick time, paid holidays, and 10 weeks of paid breaks (Spring, Winter, and Summer).
• Extensive, best‑in‑class training and development.
• Comprehensive health, dental, and vision insurance plans + pre‑tax flexible spending (FSA), dependent care (DCFSA), and health saving accounts (HSA).
• Financial Planning: 403(b) retirement savings program + employer match.
• Paid leave of absence options (parental, medical, disability, etc.).
• Mental health and counseling support + wellness benefits.
• A detailed list of all benefits is located HERE.

EEO Statement

As an equal opportunity employer, Uncommon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We also ensure that individuals with disabilities receive all privileges and benefits associated with employment and are provided reasonable accommodations for the interview process and to perform core job functions. If you would like to request an accommodation, please email [e-mail].