OPERATIONS ASSISTANT

SPOTLESS CLEANING CHICAGO LTD; Chicago (IL); On-site; USD 60,000 - 65,000; Full time

Job summary

SPOTLESS CLEANING CHICAGO LTD in Chicago, IL is seeking an experienced Operations Lead to support daily commercial cleaning services. You will help manage scheduling, client relations, and site visits to ensure high-quality service and satisfaction.

The role requires bilingual Spanish/English communication, strong Excel and Microsoft Office skills, and proven leadership. Occasional travel up to 50% should be expected along with on-call duties.

Qualifications

• Bilingual in Spanish and English is required to communicate with staff and subcontractors.
• Proficiency in Excel with formulas, tables, and data manipulation.
• Proven leadership and supervisory abilities.
• Experience in customer service and client management.
• Excellent written and verbal communication skills.
• Strong time management and organizational skills.
• Strong data analysis skills.
• Proficient in Microsoft Office Suite (Word, Excel).
• Ability to pass a background check and drug screen.
• Must be able to travel and work on-call as needed.

Responsibilities

• Assist operations manager in daily operations of commercial cleaning services to ensure quality and satisfaction.
• Handle scheduling, record-keeping, and correspondence.
• Train Area Managers or start new accounts when necessary.
• Monitor and analyze operational performance metrics to identify improvements.
• Maintain strong relationships with clients and address concerns.
• Perform site visits to accounts to ensure quality expectations.
• Prepare and present operational reports to the operations manager.
• Assist in developing and implementing strategies to improve efficiency and drive growth.
• Fill in for the operations manager as needed.
• Flexible schedule and travel as required.

Skills

Bilingual Spanish/English

Leadership

Customer service

Communication skills

Time management

Data analysis

Excel proficiency

Office suite

Background check

Travel readiness

Tools

Excel

Microsoft Office Suite

Job description

Job DetailsLevel: ExperiencedJob Location: Chicago Office - Chicago, IL 60629Position Type: Full TimeSalary Range: $60,000.00 - $65,000.00 Salary/yearTravel Percentage: Up to 50% Responsibilities

Responsibilities

• Assist our operations manager in overseeing the daily operations of our commercial cleaning services, ensuring high standards of quality and customer satisfaction.
• Handle administrative tasks, including scheduling, record-keeping, and correspondence.
• Assist in training new Area Managers or starting new accounts when necessary.
• Monitor and analyze operational performance metrics to identify areas for improvement.
• Maintain strong relationships with clients, addressing any concerns and ensuring high levels of satisfaction.
• Perform site visits to accounts to ensure quality expectations are met.
• Prepare and present operational reports to the operations manager.
• Assist the operations manager in developing and implementing strategies that enhance operational efficiency and drive business growth.
• Fill in for the operations manager as needed.
• Flexible schedule and ability to travel as required.

QualificationsQualifications

• Proficiency in both Spanish and English is strongly needed to effectivelycommunicate with employees/ subcontractors. The ability to speak and write in both languages is essential for this role.
• Proficiency in utilizing Excel, including knowledge of formulas, tables, and data manipulation for organizing and analyzing data.
• Proven leadership and supervisory abilities.
• Experience in customer service and client management.
• Excellent communication skills, both written and verbal.
• Strong time management and organizational skills.
• Strong data analysis skills.
• Proficient in Microsoft Office Suite (Word, Excel).
• Ability to pass a background check and drug screen.
• Strong problem-solving and customer service skills.
• Must be able to prioritize activities and meet deadlines.
• Working an on-call schedule is required.
• Ability to travel.