Assistant Operations Manager

Environment Control of Wisconsin, Inc.

Waukesha (WI)

On-site

USD 63,000 - 77,000

Full time

14 days+

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Benefits offered by this job

Group health insurance

Dental insurance

Vision insurance

Life insurance

Paid vacation and holidays

Job summary

A leading cleaning services company in Wisconsin seeks an Assistant Operations Manager. This role requires managing customer and employee relations while overseeing operations in Southern Wisconsin and Northern Illinois. Ideal candidates will have experience in the commercial cleaning industry, strong leadership skills, and the ability to lift heavy objects. The position offers a starting salary of $70,000+, with bonuses available and benefits after 60 days of full-time employment.

Qualifications

Experience in commercial cleaning industry or equivalent.
Ability to maintain customer and employee relations.
Skill to lift up to 50 lbs.

Responsibilities

Maintain customer confidence and address concerns.
Promote positive employee culture.
Handle inside sales and customer partnerships.

Skills

Customer service mentality

Relationship building

Team leadership

Bilingual (English/Spanish)

Flexibility

Education

Valid Driver License

Job description

A successful Assistant Operations Manager has the skills and experience required to help lead and develop the growth of our business. This position can be based out of our corporate office in the Madison, WI or satellite office in Waukesha, WI and will support our business throughout Southern Wisconsin and Northern Illinois.

Successful candidates are those with commercial cleaning industry experience or some equivalent required. And those who truly have a customer service mentality with the inner drive to lead people.

The ideal candidate for Assistant Operations Manager must also:

be experienced in crafting relationships with employees and customers
have the skill to work smart and hard
have a commitment to excellence with a flexibility towards people and tasks
have an appreciation and respect for the many cultures represented in our employees
be driven to meet and beat budgets and customer satisfaction

While not required, the ability to read/write/speak English and Spanish is helpful.

Approximate schedule is normally between 7am-6pm {though the hours tend to go later rather than earlier as needed}, Monday through Friday with some weekend coverage.

Duties include:

Customer relations - maintain customer confidence, complete customer relations visits and inspections, respond to requests and concerns, provide new pricing, etc.
Employee relations - maintain a positive employee culture, ensure training and proper tools and resources are available, respond to employee questions and concerns, and complete employee relations activities such as meetings, parties, incentives, etc.
Inside Sales - develop relationships with customer and look for opportunities to partner with them for their special project and supply needs.

Outside of having to deal with a wide variety of people and personalities, a major challenge for our managers is handling the physicality of the job. This is a "hands on" management position that will require some cleaning, especially when training office cleaners.

Since our office cleaners must be able to perform continuous physical activity at a reasonably fast pace, including walking, standing, bending, reaching and lifting and carrying (up to 40 pounds), our manager must be prepared to do the same. Typical cleaning duties include trash removal, dusting, spray-cleaning, vacuuming (using back-pack style vacuums), mopping and cleaning of restrooms.

Starting salary will be $70,000+/year considering the experience and know-how of the candidate. Commissions and bonuses will be available for labor and other budgetary performance, sales, and recruitment efforts. We offer benefits on the first of the month following 60 days of full-time employment. A company fleet vehicle is available for this role.

Benefits include:

access to group health insurance [UW Health/Quartz network]
dental insurance
vision insurance
life insurance
paid vacation and holidays
The Legal Shield/Pre-paid Legal

The job does require some minimum qualifications:

Valid Driver License with a driving record that is insurable by business insurance standards
Criminal background checks, many government accounts
Ability to lift up to 50 lbs

Why work at EC?

At Environment Control of Wisconsin, Inc, we work hard to be the best company in our industry and the leading company in our national organization. We carry out our daily work with passion, integrity and compassion. We realize our jobs are not easy, but they provide a significant challenge and a rewarding experience to those thrive from challenge. We have tripled in size and expanded our business from Wisconsin to Minnesota, Illinois and now Texas! More growth is coming fast and furiously.

Commercial cleaning as an industry provides a lot of stability and long-term growth potential. We hope you will consider joining us. We are owned and operated by Tom Hanson, President and Dave Harris, CEO. Our company has been in the industry since 1972 and has a proven record of stability. The right candidate will be able to grow and the opportunities are unlimited.

We are building a company that cares about people and is made up of a diverse family of more than 450 people from all walks of life. We know that our employee's diversity of cultures, religions and nations makes us a strong and an exceptional company.

We value each employee and are looking for people to join our team who like the idea of hard work and fair pay. We believe that our success as a company depends on two things our employee’s job satisfaction from cleaners to management, as well as happy customers. We encourage, support and train our employees well, in order to accomplish the task of providing excellent service to our customers.

Our promise to our employees is to provide: