Operations Assistant

Hotel Baxter, a Noble House Hotel; Bozeman (MT); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Holidays, PTO, Matching 401k

On Demand Pay

Team meals and parking

Discounts on stays and dining

Job summary

Hotel Baxter, a Noble House Hotel in Bozeman, MT, is seeking an Operations Assistant to provide administrative, operational and guest service support for our historic property. This entry-level role offers exposure to office administration, guest engagement, marketing initiatives and restoration-related projects, with opportunities to grow in hospitality.

You will join a team that values warmth, excellence without elitism and a culture of collective hospitality.

Qualifications

• Entry-level role in a historic hotel setting.
• Requires strong written and verbal communication skills.
• Experience in customer service, hospitality, retail, or office admin is a plus.

Responsibilities

• Provide Administrative & Operational Support: calendars, records, filing, vendor communications, scheduling and invoices.
• Hospitality & Guest Experience Support: greet visitors, answer inquiries, knowledge of local attractions and resources.
• Community Engagement & Employee Experience Support: assist with team events, trainings, promotions, and social content.

Skills

Positive attitude

Professionalism

Excellent communication

Organizational skills

Customer service mindset

Education

Associate degree or coursework in related areas

High school diploma

Tools

Microsoft 365

Outlook

Word

Excel

PowerPoint

Teams

Job description

Description

We are...

One of the newest properties within the Noble House Hotels & Resorts collection - The Hotel Baxter - Bozeman's Crown Jewel - is a historic landmark built in 1929 and has long stood as Bozeman's gathering place and gateway to Montana. As a team member of the Hotel Baxter, you will be a steward of a Bozeman landmark where every interaction with the guests and community delivers great hospitality, genuine warmth, excellence without elitism, and luxury without pretension.

OUR CULTURE | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us unique lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun.

It is our pleasure to welcome you to your new family. This will be an exciting journey that you have signed up for. We will stumble together, laugh together, learn together and most of all grow together. It takes a fully engaged team for us to reach our common goal of offering our guests delicious seasonal ingredients in a warm welcoming atmosphere.

A day in the life....

Operations Assistant

The Operations Assistant provides administrative, operational, and guest service support for Hotel Baxter. This entry-level position assists with office administration, guest engagement, marketing initiatives, team member programs, community outreach activities, and restoration-related projects. You will be involved with all aspects of the operation.

Requirements

To be successful as the Operations Assistant, you:

are organized, professional, service-oriented, and eager to learn. This position offers a unique opportunity to help support the restoration of one of Bozeman's most iconic landmarks while gaining valuable experience in the hospitality industry. You will use you your strong written, verbal communication skills along with your organizational skills in the following areas:

Provide Administrative & Operational Support

• Maintain calendars, schedules, records, filing systems & operational documentations
• Coordinate meeting logistics, agendas, and follow-up action items.
• Help ensure compliance with policies, procedures, and operational records
• Support day-to-day administrative functions related to building operations and restoration activities.
• Assist with vendor communications, project documentation, scheduling, and invoice tracking.

Hospitality & Guest Experience Support

• Serve as a welcoming first point of contact for visitors, guests, vendors, contractors, and community members
• Answer incoming phone calls, emails, and general inquiries in a professional and hospitality-focused manner.
• Develop knowledge of Downtown Bozeman attractions, dining, shopping, and community resources to assist visitors and future hotel guests.
• Assist in maintaining a professional, organized, and guest-ready environment throughout public areas.
• Demonstrate a commitment to exceptional service and creating positive guest experiences.

Community Engagement & Employee Experience Support

• Assist with planning and coordinating employee appreciation activities, communications, training events, staff recognition programs, and team-building initiatives
• Support community-focused gatherings and public-space activations that align with Hotel Baxter's role as a Downtown Bozeman landmark
• Help coordinate seasonal décor, hospitality experiences, and public-space enhancements.
• Support marketing and social media efforts through content collection, storytelling, and promotion of company culture and historic preservation initiatives.

The perfect position to show your skills:

• Positive attitude, professionalism, and willingness to learn.
• Ability to manage multiple priorities in a fast-paced environment with an attention to detail.
• Proficiency with Microsoft 365, including Outlook, Word, Excel, PowerPoint, and Teams.
• Previous experience in customer service, hospitality, retail, office administration, or a related field or Associate degree or coursework in these areas

We've got you covered....At The Hotel Baxter, we are proud to offer our team members the best perks and benefits.

• Medical, Dental and Vision Insurance offered
• Paid Holidays, PTO, Matching 401k
• On Demand Pay- your pay before payday
• Team Member meals and parking provided
• Team Member/Family/Friend property stay and restaurant discounts within Noble House Hotels & Resorts (nationwide)

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.