Operations Assistant

Davita Inc.; Boston (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

Boston Children's Hospital is seeking an Operations Assistant who will act as a liaison among various departments to ensure operational efficiency and safety compliance. Candidates are required to have a high school diploma and some customer service or administrative experience, alongside a dedication to providing exceptional support. The role includes managing equipment inventories, assisting with patient interactions, and maintaining necessary compliance standards, contributing to a welcoming environment for patients and families.

Benefits

Flexible schedules

Affordable health, vision, and dental insurance

Child care and student loan subsidies

Generous levels of time off

403(b) Retirement Savings plan

Tuition assistance and reimbursement

Cell phone plan discounts

Discounted rates on T-passes

Qualifications

• One year of customer service or administrative experience, ideally in healthcare.
• Basic knowledge of clinical and operational compliance needs.
• Proficiency in medical systems like ALICE, EPIC/Prelude ADT.

Responsibilities

• Serve as liaison among departments to resolve various operational issues.
• Conduct regular safety inspections and audits.
• Manage patient information and assist with administrative tasks.

Skills

Customer Service

Problem Resolution

Teamwork

Data Management

Education

High School Diploma

Job description

At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

The Operations Assistant will be responsible for:

• Serving as a liaison to Engineering, Environmental Services, Health Technology Management, Materials Management, Safety, and other departments as needed to resolve equipment, supply, safety, compliance, operational, and cleaning issues.

Regulatory, Safety, and Compliance:

• Participates in safety huddles and Engineering/Safety/ESD rounds for compliance.
• Monitors environment to ensure adherence to regulatory standards, including JCAHO.
• Conducts weekly audits (e.g., eye wash stations) and organizes storage areas and equipment.
• Coordinates safety inspections and works with Safety personnel for proper supply storage.
• Ensures annual safety inspections of electrical equipment.

Equipment Management:

• Communicates with staff to address and resolve equipment needs and issues.
• Maintains and manages equipment and furniture inventory, ensuring all items are functional.
• Keeps an accurate record of medical equipment details, collaborating with Health Technology Management for issue resolution.
• Conducts equipment inventory, tags items needing repair, and ensures timely cleaning and stocking of supplies.

Administrative and Patient Experience Rep:

• Handles phone calls and assists with information requests.
• Greets and directs patients and visitors, optimizing patient flow and resource use.
• Uses systems like ALICE, EPIC/Prelude ADT for managing patient information and requests.
• Coordinates with departments for clinical/administrative services and collects medical records.
• Performs routine administrative tasks and organizes department events and meetings.

To qualify, you must have:

• High School Diploma
• One year of customer service, administrative, or experience in a health care setting.
• Basic knowledge of clinical, operational, safety, and compliance needs of the units/departments.
• Ability to interpret and apply safety and compliance guidelines.
• Basic critical thinking skills for problem resolution using sound judgment and appropriate escalation.
• Skilled at providing effective customer service to support departmental and hospital operations.
• Ability to appropriately respond to sensitive or urgent situations.
• Proficiency in managing data within medical systems such as ALICE, EPIC/Prelude ADT, Bed Management, I Need It, etc.
• Ability to promote and demonstrate teamwork.

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.

Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).

Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.