Operations and Process Analyst 2 - DC Metro Area

M.C. Dean; Washington (District of Columbia); In loco; USD 90.640 - 135.960; Tempo pieno

Descrizione del lavoro

M.C. Dean, headquartered in Tysons, Virginia, is seeking an Operations Process Analyst to join the Security and Electronic Systems (SES) unit. You will analyze processes, develop SOPs, and support client-focused improvements across federal, local, and commercial customers.

The role emphasizes collaboration, research, and data-driven decision making, with responsibilities ranging from process mapping to stakeholder communications and technical requirement translation.

Competenze

• Bachelor's degree with 2+ years of experience OR Associates degree with 6+ years of military experience.
• Familiarity with systems architectures and process development practices.
• Familiarity with SharePoint (site editing and management).

Mansioni

• Collaborate with team members on analytical efforts, product development, and customer communications preparation.
• Structure and conduct research – open source and enclave specific.
• Analyze, document, and implement changes to processes and procedures.
• Develop process flow diagrams to depict current 'as-is' processes for the customer and leverage those to conduct operational gap analysis. Then develop 'to-be' process flow diagrams to propose to the customer as an effective way forward.
• Strong writing skills, ability to work with the team to develop Standard Operating Procedures (SOPs), user guides, policies, directives, etc.
• Establish client relationships, assess client issues and propose project solutions; review, coordinate, and summarize client correspondence to assist the project leadership's understanding of client priorities, scope changes, deadlines and deliverables; use this experience to develop project leadership skills and assume those responsibilities.
• Design, analyze, and apply a variety of data collection and decision analytics processes.
• Develop operational concepts and requirements that can be translated into technical requirements.
• Prepare documentation, reports and presentations defining problems, evaluation, and possible/recommended concepts or solutions.
• Ability to think creatively and communicate thoughts both in terms of structured narrative and visual graphics.
• Demonstrate professional etiquette and ability to interact with leadership and staff personnel in both industry and government.
• Proficiency with MS Office suite, specifically MS Word, MS Excel, and MS PowerPoint.

Conoscenze

Data analysis

Process development

Technical writing

Client relationship management

Formazione

Bachelor's degree + 2+ years experience

Associates degree + 6+ years military experience

Strumenti

SharePoint

MS Office (Word, Excel, PowerPoint)

Descrizione del lavoro

Overview

About M.C. Dean

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber‑physical solutions for the nation's most mission‑critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward‑thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

We are seeking a Operations Process Analyst to join our Security and Electronic Systems (SES) business unit. As part of the SES Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, IT systems, perimeter defense and command and control systems for federal, local and commercial customers across high‑growth markets.

Responsibilities

Job Duties and Responsibilities:

• Collaborate with team members on a variety of analytical efforts, product development, and customer communications preparation.
• Structure and conduct research – open source and enclave specific.
• Analyze, document, and implement changes to processes and procedures.
• Develop process flow diagrams to depict current "as-is" processes for the customer and leverage those to conduct operational gap analysis. Then develop "to-be" process flow diagrams to propose to the customer as an effective way forward.
• Strong writing skills, ability to work with the team to develop Standard Operating Procedures (SOPs), user guides, policies, directives, etc.
• Establish client relationships, assess client issues and propose project solutions; review, coordinate, and summarize client correspondence to assist the project leadership's understanding of client priorities, scope changes, deadlines and deliverables; use this experience to develop project leadership skills and assume those responsibilities.
• Design, analyze, and apply a variety of data collection and decision analytics processes.
• Develop operational concepts and requirements that can be translated into technical requirements.
• Prepare documentation, reports and presentations defining problems, evaluation, and possible/recommended concepts or solutions.
• Ability to think creatively and communicate thoughts both in terms of structured narrative and visual graphics.
• Demonstrate professional etiquette and ability to interact with leadership and staff personnel in both industry and government.
• Proficiency with MS Office suite, specifically MS Word, MS Excel, and MS PowerPoint.

Qualifications

Qualifications:

Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; Ability to obtain a top secret clearance is required

• Bachelor's degree with 2+ years of experience OR Associates degree with 6+ years of military experience.
• Familiarity with systems architectures and process development practices.
• Familiarity with SharePoint (site editing and management).

Abilities:

• Exposure to computer screens for an extended period of time
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.

We offer an excellent benefits package including

• A competitive salary
• Medical, dental, vision, life, and disability insurance
• Paid‑time off
• Tuition reimbursement
• 401k Retirement Plan
• Military Reserve pay offset
• Paid maternity leave

Pay Range

USD $90,640.00 - USD $135,960.00 /Yr.