Operations and Platform Automation Specialist

Fragomen; Phoenix (AZ); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Fragomen is seeking an Operations & Automation Specialist to join the Program Management Team in Phoenix. You will organize and run a portfolio of cross-office operations, starting manual and moving toward automation with Power Platform.

With 1–2 years of experience, you will automate trackers, alerts, and data flows using Power Automate, Power Apps, and SharePoint Lists, while documenting solutions for long-term sustainability.

Qualifications

• 1–2 years of professional experience with demonstrated Power Platform delivery.
• Proficiency: Power Automate, SharePoint Lists/Online, Power Apps, Excel/Power Query, Microsoft 365.
• Strong ability to translate operational pain into automated, scalable solutions.

Responsibilities

• Own end-to-end management of cross-office operations and trackers.
• Automate operations with Power Automate; build Power Apps and dashboards; maintain governance.

Skills

Power Platform delivery

Power Automate

SharePoint Lists/Online

Power Apps

Excel / Power Query

Microsoft 365 stack

Process optimization

Communication skills

Job description

Job Description Operations & Automation Specialist Reports to: Program Management Director Experience level: 1–2 years Join the Program Management Team to organize and run a portfolio of cross-office operations on the account - first by managing them manually, then by automating them through Power Platform solutions. Once an operation is automated, the role keeps the momentum going by identifying and delivering the next wave of automation opportunities across the account. Current in-scope operations include the inventory of original documents, escalation tracking, and identification and tracking of operational flow failures, with more added over time.

Key Responsibilities

1. Account Operations & Trackers Own end-to-end management and review of cross-office operations - including the original documents inventory, escalation tracking, operational flow failure identification and tracking, and recurring log reviews. Maintain account trackers, checklists, and SharePoint resources with consistent version control; ensure data integrity, SLA adherence, and that process guides and QRGs stay current.
2. Power Platform & Automation Automate the operations above using Power Automate flows — auto-updating trackers, triggering notifications (reminders, SLA alerts, expirations), and eliminating manual data re-entry across various platforms. Build Power Apps and SharePoint List solutions for intake forms, tracker front-ends, and dashboards. Maintain documentation, governance, and version control; provide light user training. Connect into firm-wide automation and AI initiatives. Under the direction of the Program Management Director, identify and deliver the next wave of automation opportunities across the account.

Required Qualifications

• 1–2 years of professional experience with demonstrated Power Platform delivery.
• Power Platform proficiency: Power Automate (cloud flows, scheduled flows, approvals, error handling, connectors) SharePoint Lists / Online as a structured data backbone Power Apps Excel / Power Query Strong familiarity with the Microsoft 365 stack (Teams, Outlook, Planner, Loop).
• Ability to translate operational pain points into automated solutions and document them for long-term sustainability.
• Highly organized and detail-oriented, with a passion for process standardization and managing multiple trackers, projects, and SLAs simultaneously.
• Excellent written and verbal communication; ability to engage internal stakeholders, partners, onsite teams, and colleagues with equal ease.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.

Fragomen is the leading global immigration law firm with more than 6,000 professionals in nearly 70 offices across the Americas, EMEA and Asia Pacific, delivering services in over 170 countries. Ranked on both the Am Law 100 and Am Law Global 100, the firm is widely recognized for its leadership in immigration law and commitment to fostering a culture where diverse attorneys thrive and all individuals have equal opportunities to succeed. Fragomen helps corporations and individuals navigate the complexities of global mobility and provides end-to-end support across the immigration lifecycle, from strategic planning and policy design to compliance, government investigations, litigation and more.

The firm combines legal acumen and advanced digital capabilities to simplify global mobility and deliver smarter, faster and more adaptive solutions via a suite of technology brands—including Nomadic, its business travel platform that enables real-time compliance, WorkRight, its multi‑jurisdictional employment verification software and Simple Citizen, a digital solution designed to streamline the pathway to US citizenship.

With a global presence, multidisciplinary approach and investment in technology, Fragomen is uniquely positioned to address today’s immigration challenges and shape the future of workforce mobility.

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

At Fragomen, we do meaningful and impactful work for our clients and put a focus on our Responsible Business Practices: #LifeAtFragomen: We drive innovation and change. We respect colleagues, embrace diversity, and empower others. #FragomenForward: At Fragomen, pursuing an equal, diverse, and inclusive workforce goes beyond a policy. It’s part of our DNA—and always has been. Year after year, we are recognized as leaders in diversity in our industry. Giving Back. We have a deep history of giving back to the communities where we live and work—and we continue that mission today. Serving the less fortunate by providing advice and community support where it is most needed allows us to help immigrants secure a better future for themselves and their families.

Corporate Social Responsibility. We believe there is more to success in business than generating profit—we want to do well by doing good. We are committed to considering the impact that our business decisions have on our people, our planet, the communities in which we work and our clients. Sustainability. Fragomen is focused on sustainability in our business operations and practices—and we know there is much work to be done, with countless opportunities available to minimize our impact on the environment.

Well‑being. We are committed to implementing firmwide initiatives that support the health and wellness of our people, including programs to address work‑life balance and benefits that cover a wide range of well‑being needs of all employees.

Our #FragomenWorks program provides the ability to be successful at home or in the office, via Hybrid & Remote work arrangements.

Feedback Works process includes three managerial check‑ins per year to help you progress in your career.

• Unique learning programs like: Fragomen Academy, Leadership Academy, Practical Management Academy, and Regional Development Conferences.