Business Immigration Supervisor

100 Fragomen, Del Rey, Bernsen & Loewy, LLP; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

22 PTO days + Federal holidays

Medical, Dental, Vision + FSA & HSA

401K plan with company matching

Job summary

Fragomen, Del Rey, Bernsen & Loewy, LLP seeks a Business Immigration Supervisor in Dallas, TX to lead junior caseworkers and guide complex casework. You will train staff, manage workloads, and ensure timely, accurate deliverables while maintaining strong client relationships and providing strategic case direction.

The role emphasizes collaboration with the immigration consulting team and client services, ensuring compliance and high-quality service across client accounts.

Qualifications

• Bachelor’s degree or Paralegal certification preferred.
• At least 7 years of business immigration experience (i.e., paralegal).
• Supervisory or managerial experience.
• Strong knowledge of procedural requirements for nonimmigrant and immigrant visas and client processes.
• Client service mindset with attention to detail and productivity.
• Experience using Microsoft Excel and related systems.

Responsibilities

• Act as a supervisor to junior business immigration caseworkers.
• Train new employees and supervise staff, providing mentoring and performance management.
• Manage complex cases and ensure output is accurate and timely by prioritizing workloads.
• Provide direction to the team using knowledge of business immigration matters.
• Liaise between immigration team and Client Services Manager/Associates.
• Maintain strong client relationships and assist with client meetings and reviews.
• Address client escalations and provide accurate client reporting.
• Oversee case management and billing systems.

Skills

Supervisory experience

Case management

Client relations

Training

Detail oriented

Microsoft Excel

Education

Bachelor’s degree

Job description

About the Role

Fragomen’s Business Immigration Supervisor position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities. Fragomen’s exclusive focus on immigration means you will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about immigration. Providing world class client service and industry leading technology solutions, Fragomen helps our clients to navigate the complex world of global immigration to better achieve their goals.

How will you make a difference as a Business Immigration Supervisor at Fragomen?

• Act as a supervisor to junior business immigration caseworkers.
• Train new employees and directly or indirectly supervise staff, providing mentoring, coaching, and performance management.
• Demonstrate excellence in managing complex cases and ensuring team's work output is accurate and timely by prioritizing cases and monitoring workload.
• Provide direction to the team using extensive knowledge of business immigration case matters.
• Serve as a liaison between the immigration consulting team and the Client Services Manager and/or Associates.
• Strengthen and maintain strong client relationships with key stakeholders in client accounts, contribute to client meetings and business reviews and assist with the successful delivery of the team’s output of work.
• Proactively address client escalations, lead high touch calls, and provide accurate and relevant client reporting.
• Perform a wide range of varied case related duties requiring specialized knowledge and skills in employment-based immigration matters.
• Work with clients to perform intake of cases, troubleshooting issues and establishing case strategy.
• Analyze case documents and prepare immigration applications for filing with the appropriate government agency.
• Draft petitions, applications and specialized support letters detailing eligibility for visa classification and other immigration benefits.
• Communicate regularly with clients and foreign nationals regarding procedural and case processing issues.
• Review and approve client billing and conduct billing and WIP audits as appropriate.
• Oversee status of cases through utilization of case management and billing systems.
• Be fluent with case management and other reporting tools and technologies used to manage data and information.
• Engage, collaborate, and share knowledge with teams locally and regionally to ensure best practices.
• Ensure self and team follow documented firm standards and policy to mitigate risk and ensure regulatory, operational and client compliance (e.g., complete mandatory training such as Data Privacy, follow Client Protocols, etc.).

Qualifications

• Bachelor’s degree, Associate’s degree or Paralegal certification preferred.
• At least 7 years of business immigration experience (i.e., paralegal).
• Supervisory or managerial experience.
• Possess strong knowledge of procedural requirements for various types of nonimmigrant and immigrant visas and client processes.
• A client service mindset, attention to detail and desire to achieve a high level of productivity.
• Experience using various computer systems, including Microsoft Excel.
• Ability to multi-task in a fast-paced environment with competing demands.
• Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines.
• Ability to contribute to positive work environment, effectively collaborate and promote teamwork.

Benefits

• 22 PTO days + Federal holidays
• Medical, Dental, and Vision plans + FSA & HSA Plans
• 401K plan, with company matching

Learn More About Fragomen

Please take time to read About Us, explore the Meaningful and Impactful Work we do for our clients, and review the standard Benefits we offer. You can find all the material to the right of this page.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre‑employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations.

We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.

Fragomen is the leading global immigration law firm with more than 6,000 professionals in nearly 70 offices across the Americas, EMEA and Asia Pacific, delivering services in over 170 countries. Ranked on both the Am Law 100 and Am Law Global 100, the firm is widely recognized for its leadership in immigration law and commitment to fostering a culture where diverse attorneys thrive and all individuals have equal opportunities to succeed. Fragomen helps corporations and individuals navigate the complexities of global mobility and provides end‑to‑end support across the immigration lifecycle, from strategic planning and policy design to compliance, government investigations, litigation and more. The firm combines legal acumen and advanced digital capabilities to simplify global mobility and deliver smarter, faster and more adaptive solutions via a suite of technology brands—including Nomadic, its business travel platform that enables real‑time compliance, WorkRight, its multi‑jurisdictional employment verification software and Simple Citizen, a digital solution designed to streamline the pathway to US citizenship. With a global presence, multidisciplinary approach and investment in technology, Fragomen is uniquely positioned to address today’s immigration challenges and shape the future of workforce mobility.

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

At Fragomen, we do meaningful and impactful work for our clients and put a focus on our Responsible Business Practices: #LifeAtFragomen: We drive innovation and change. We respect colleagues, embrace diversity, and empower others. #FragomenForward: At Fragomen, pursuing an equal, diverse, and inclusive workforce goes beyond a policy. It’s part of our DNA—and always has been. Year after year, we are recognized as leaders in diversity in our industry. Giving Back. We have a deep history of giving back to the communities where we live and work—and we continue that mission today. Serving the less fortunate by providing advice and community support where it is most needed allows us to help immigrants secure a better future for themselves and their families. Corporate Social Responsibility. We believe there is more to success in business than generating profit—we want to do well by doing good. We are committed to considering the impact that our business decisions have on our people, our planet, the communities in which we work and our clients. Sustainability. Fragomen is focused on sustainability in our business operations and practices—and we know there is much work to be done, with countless opportunities available to minimize our impact on the environment Well-being. We are committed to implementing firmwide initiatives that support the health and wellness of our people, including programs to address work‑life balance and benefits that cover a wide range of well‑being needs of all employees. Our #FragomenWorks program provides the ability to be successful at home or in the office, via Hybrid & Remote work arrangements. Our Feedback Works process includes three managerial check-ins per year to help you progress in your career. Unique learning programs like: Fragomen Academy, Leadership Academy, Practical Management Academy, and Regional Development Conferences.