Operations and Performance Manager

Placements24; Willows (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Placements24 in Welkom is seeking an Operations and Performance Manager to oversee daily branch operations, drive process improvements, and enhance service quality. You will monitor KPIs, identify bottlenecks, and implement solutions to boost productivity and customer satisfaction.

The ideal candidate has a Bachelor's degree in Business Administration or Finance, 5+ years in operations management within financial services, strong analytical and leadership skills, and a proactive approach to

Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field.
• 5+ years of experience in operations management, preferably within the financial services sector.
• Proven experience in performance management and process improvement.
• Strong analytical and problem-solving abilities with data interpretation.
• Excellent leadership, communication, and interpersonal skills.
• Familiarity with financial regulations and compliance requirements.
• Proficiency in relevant operational software and systems.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Oversee daily operational activities within the branch, ensuring adherence to company policies and procedures.
• Monitor, analyze, and report on key performance indicators (KPIs) related to operational efficiency, customer service, and productivity.
• Identify and address operational issues and inefficiencies, developing and implementing effective solutions.
• Lead and mentor a team of operations staff, providing training, coaching, and performance management.
• Drive process improvement initiatives to enhance operational workflows and customer experience.
• Ensure compliance with all financial regulations, industry standards, and internal controls.
• Collaborate with other departments to support the achievement of branch and organizational objectives.
• Manage resource allocation and operational budgets effectively.
• Maintain a high standard of service quality and customer satisfaction.

Skills

Analytical skills

Problem-solving

Leadership

Communication skills

Interpersonal skills

Regulatory compliance familiarity

Education

Bachelor's degree in Business Administration, Finance, or a related field

Job description

About the Role Our client, a well-established financial services institution, is seeking a proactive and analytical Operations and Performance Manager to join their dynamic team in **Welkom**. This role is crucial for ensuring the smooth and efficient running of daily operations within the branch, focusing on process improvement, performance management, and service quality. You will be responsible for monitoring key performance indicators (KPIs), identifying operational bottlenecks, and implementing solutions to enhance productivity and customer satisfaction. The ideal candidate possesses a strong understanding of financial services operations, excellent analytical skills, and a dedication to driving continuous improvement. This position requires an individual who can effectively manage and develop a team, fostering a culture of excellence and accountability. You will work closely with branch management to align operational strategies with institutional goals and ensure compliance with all regulatory requirements. This is an excellent opportunity for a motivated professional looking to make a significant contribution in a reputable organization.

Key Responsibilities

• Oversee daily operational activities within the branch, ensuring adherence to company policies and procedures.
• Monitor, analyze, and report on key performance indicators (KPIs) related to operational efficiency, customer service, and productivity.
• Identify and address operational issues and inefficiencies, developing and implementing effective solutions.
• Lead and mentor a team of operations staff, providing training, coaching, and performance management.
• Drive process improvement initiatives to enhance operational workflows and customer experience.
• Ensure compliance with all financial regulations, industry standards, and internal controls.
• Collaborate with other departments to support the achievement of branch and organizational objectives.
• Manage resource allocation and operational budgets effectively.
• Maintain a high standard of service quality and customer satisfaction.

Requirements

• Bachelor's degree in Business Administration, Finance, or a related field.
• A minimum of 5 years of experience in operations management, preferably within the financial services sector.
• Proven experience in performance management and process improvement.
• Strong analytical and problem-solving skills with the ability to interpret complex data.
• Excellent leadership, communication, and interpersonal skills.
• Familiarity with financial regulations and compliance requirements.
• Proficiency in relevant operational software and systems.
• Ability to work effectively under pressure and meet deadlines.

Benefits

• Competitive salary package.
• Comprehensive health insurance and retirement benefits.
• Opportunities for professional development and advancement.
• A stable and supportive work environment.
• Performance-based incentives.