OPERATIONS AND CLIENT SUCCESS MANAGER

My Virtual Mate; United States; Remote; USD 70,000 - 120,000; Full time

Benefits offered by this job

Meaningful ownership

Commission opportunities

Growth opportunities

Founder collaboration

AI/Marketing exposure

Remote flexibility

Job summary

Leadcare AI is seeking an Operations & Client Success Manager to work closely with the founder and team, owning client relationships and guiding multiple campaigns. This hands-on leadership role keeps projects moving, ensures revenue is generated, and drives operational improvements in a fast-growing AI marketing environment.

You will coordinate campaigns, payments, and administration while building scalable processes and mentoring team members.

Qualifications

• Experience in an agency, operations, client success or project management is valuable.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Ability to follow up on deadlines, monitor task completion, and hold team members accountable.
• Commercial awareness, including understanding of client retention and revenue growth.
• Familiarity with GoHighLevel, Asana, Meta Ads, lead generation and appointment-booking funnels is a strong advantage.

Responsibilities

• Client Communication & Retention: Manage day-to-day communication across multiple client accounts, respond to queries, schedule meetings, and provide regular progress updates.
• Project Management & Delivery: Coordinate onboarding, campaigns, projects, and ongoing client deliverables using Asana, and ensure timely completion.
• Operations & Administration: Track client payments, maintain commission records, and support payroll coordination and document organization.
• Team Coordination & Accountability: Monitor working hours, availability, and activity reports; ensure deadlines and commitments are met.
• Revenue Growth & Business Support: Identify upselling opportunities and help maintain visibility into client status and revenue-related activities.

Skills

Operations management

Client success

Account management

Project coordination

Communication

Time management

GoHighLevel

Asana

Meta Ads

Lead generation

Appointment-booking

Tools

GoHighLevel

Asana

Job description

Operations & Client Success Manager — Leadcare AI

Leadcare AI brings together world‑class marketing and AI‑powered customer acquisition to help businesses grow. We’re looking for an ambitious, organized leader to work closely with our founder and team, manage multiple client relationships and help drive our next stage of growth. This is an active, hands‑on role with variety, responsibility and room to make a real impact. You’ll be at the center of our operations—keeping clients informed, projects moving, the team accountable and revenue coming in.

What’s in it for you?

• Meaningful ownership. Take charge of an essential part of the company and help shape how we operate.
• Commission opportunities. Earn performance‑based commissions tied to client retention and upsells, under an agreed compensation plan.
• Growth tied to your contribution. People who help retain clients and generate revenue have the opportunity to grow their earnings and responsibilities.
• Direct collaboration with the founder. Work closely with leadership and contribute ideas that improve the business.
• Practical experience in AI and marketing. Work with AI calling, automated follow‑up, lead generation and appointment‑booking systems.
• Opportunity regardless of location. We care about your ability, initiative and results—not where you’re from.

We want someone who sees this as an opportunity to build a long‑term career. As you demonstrate your ability to improve operations, strengthen client relationships and support revenue growth, there is room to take on a larger leadership role.

What you’ll own

Client communication and retention

• Manage communication across multiple client accounts.
• Respond to messages, organize calls and provide consistent progress updates.
• Gather client feedback and address concerns before they become bigger problems.
• Identify opportunities to expand client relationships and coordinate relevant upsells.

Project delivery and team coordination

• Work closely with the team to keep campaigns, onboarding and projects moving.
• Review Asana tasks, follow up on deadlines and verify completion.
• Identify bottlenecks, clarify ownership and drive issues toward resolution.
• Keep clients and the team aligned on priorities and next steps.

Payments, commissions and administration

• Track client payments and follow up on outstanding balances.
• Coordinate commission records, confirmations and collections.
• Gather accurate information for payroll coordination.
• Organize account access, logins and operational details.

Team accountability

• Monitor agreed working hours, availability and required activity reports.
• Follow up on missed commitments and incomplete work.
• Keep communication clear and make sure tasks don’t get forgotten.
• Improve processes that help the team deliver faster and more consistently.

Who you are

You’re proactive, dependable and comfortable taking the lead. You can handle many small tasks without losing sight of the bigger picture, and you follow through without needing someone to chase you. You communicate professionally, build strong relationships and feel comfortable holding people accountable—including following up with clients about payments. Experience in an agency, operations, client success or project management is valuable. Familiarity with GoHighLevel, Asana, Meta Ads, lead generation and appointment‑booking funnels is a strong advantage.

Key Responsibilities:

1. Client Communication & Retention: Manage day‑to‑day communication across multiple client accounts. Respond to client queries, schedule meetings, and provide regular progress updates. Gather client feedback, resolve concerns, and proactively address issues that could affect client satisfaction or retention. Build strong, long‑term client relationships. Identify opportunities for account expansion, additional services, and upselling. Coordinate with internal teams to ensure client expectations are met.
2. Project Management & Delivery: Coordinate onboarding, campaigns, projects, and ongoing client deliverables. Manage and review tasks, deadlines, and project progress using Asana. Follow up with team members to ensure timely and accurate task completion. Identify operational bottlenecks, clarify responsibilities, and drive issues toward resolution. Keep clients and internal teams aligned on priorities, timelines, and next steps. Improve workflows to increase efficiency, productivity, and delivery quality.
3. Operations & Administration: Track client payments and follow up on overdue invoices. Maintain accurate commission records and coordinate confirmations and collections. Gather and organize information required for payroll coordination. Maintain organized records of client accounts, system access, logins, and operational documentation. Support the founder with daily operational priorities and administrative coordination. Develop and maintain processes that improve consistency and accountability.
4. Team Coordination & Accountability: Monitor agreed working hours, team availability, and required activity reports. Follow up on missed deadlines, incomplete tasks, and unfulfilled commitments. Ensure team members understand their responsibilities and priorities. Maintain clear communication across teams and elevate issues when necessary. Encourage ownership, accountability, and consistent performance. Identify opportunities to improve team productivity and operational processes.
5. Revenue Growth & Business Support: Support client retention and identify potential risks to recurring revenue. Coordinate upselling opportunities and additional service requirements. Help maintain visibility into client account status, outstanding payments, and revenue‑related activities. Work with the founder to improve operational performance and client experience. Support the development of scalable systems and processes as the business grows.

Required Skills:

• Proven experience in operations management, client success, account management, project coordination, or agency management.
• Excellent written and verbal communication skills.
• Strong organizational and time‑management abilities.
• Experience managing multiple clients, projects, or workstreams simultaneously.
• Ability to follow up on deadlines, monitor task completion, and hold team members accountable.
• Confidence in handling client concerns, payment follow‑ups, and difficult conversations professionally.
• Strong problem‑solving skills and the ability to resolve operational issues independently.
• Commercial awareness, including an understanding of client retention, revenue growth, and account expansion.
• High attention to detail when maintaining records, tracking payments, and coordinating administrative processes.
• Proactive working style with the ability to take ownership without constant supervision.
• Comfortable working remotely and collaborating directly with company leadership.

Preferred Skills:

• Experience working in a digital marketing agency, AI agency, lead generation company, or client services business.
• Familiarity with GoHighLevel (GHL).
• Experience using Asana or other project management tools.
• Understanding of Meta Ads and digital advertising campaigns.
• Knowledge of lead generation systems, sales funnels, and appointment‑booking workflows.
• Exposure to AI calling systems, automated follow‑ups, CRM workflows, and customer acquisition tools.
• Experience coordinating client onboarding and service delivery.
• Previous involvement in client upselling, renewals, retention strategies, or revenue expansion.
• Experience working with international clients and distributed remote teams.
• Familiarity with commission tracking, payment collection, and operational reporting.

Benefits:

• Meaningful ownership: Take responsibility for a key part of the business and contribute to operational improvements.
• Growth potential: Opportunities to increase earnings and responsibilities based on demonstrated performance and business contribution.
• Direct founder collaboration: Work closely with leadership and contribute ideas that influence business decisions.
• Exposure to AI and marketing: Gain practical experience with AI calling, lead generation, automated follow‑ups, and appointment‑booking systems.
• Remote flexibility: Work with an international team, with opportunities open to candidates regardless of location.
• Long‑term career development: Build toward broader operational and leadership responsibilities as the business scales.

Technical Skills:

• Operations
• ClientSuccess
• ProjectManagement
• AccountManagement
• ClientRetention
• TeamCoordination
• Leadership
• Communication
• Organization
• Accountability
• ProblemSolving
• ProcessImprovement
• PaymentTracking
• Administration
• Upselling
• RevenueGrowth
• CRM
• Asana
• GoHighLevel
• LeadGeneration
• MetaAds
• Automation
• Reporting
• TimeManagement