Operations and Client Relationship Coordinator

Maquoketa-State-Bank; Maquoketa (IA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401k Plan

Paid Holidays

PTO

Short Term Disability

Long Term Disability

Life Insurance

Job summary

The Coordinator position with Ohnward Bancshares, Inc.’s Wealth & Retirement team supports Financial Advisors by managing client records, preparing review materials, and processing new business with compliance oversight.

Based in Maquoketa, IA, you will maintain Laserfiche files, communicate with clients and advisors, and assist with outreach and events while handling confidential information with professionalism and accuracy.

Qualifications

• Requires accuracy and thoroughness in handling client records.
• Strong organizational skills and ability to prioritize multiple tasks.
• Excellent verbal and written communication for client service.

Responsibilities

• Maintain client databases and Laserfiche files with up-to-date information.
• Prepare and maintain client review materials for new and existing accounts.
• Process securities and related business documentation with appropriate partners.
• Log, track, and report transactions per broker-dealer requirements and internal procedures.
• Provide professional client service by answering questions and coordinating follow-ups.

Skills

Attention to detail

Organization

Client service

Communication

Word

Excel

Data management

Education

Associate degree

Tools

Laserfiche

Job description

To apply for this position, go to our website Ohnward Bancshares, Inc.www.ohnward.comAbout UsCareersApply NowThis position is with the Ohnward Wealth & Retirement team located at Ohnward Bancshares, Inc.To learn more, visit our website: www.ohnwardwealth.comPOSITION SUMMARY/ Role OverviewThe Coordinator supports Financial Advisors by managing securities-related processes, maintaining client records, assisting with client service, and ensuring compliance with financial services requirements. activities. Key responsibilities include maintaining client databases, preparing client review materials, processing new business, ensuring compliance and supporting client communications and relationship building.KEY ORGANIZATIONAL RELATIONSHIPSReports to the Chartered Financial Consultant or designated supervisor.Works closely with Chartered Financial Consultants, Financial Advisors, operations staff, clients, and external business partners.DUTIES AND RESPONSIBILITIESEssential Duties and ResponsibilitiesThis position requires accuracy, organizational skills, and the ability to make phone calls. The Coordinator will mostly communicate with customers and the financial advisors. This Coordinator taking initiative to make phone calls to keep momentum is a must. This position works with confidential information and must be computer proficient – for example WORD and EXCEL documents.Maintains client database records and Laserfiche files, ensuring information is accurate, current, and complete.Prepares and maintains accurate client review materials for new and existing accounts.Processes securities and fixed-related business and coordinates required documentation with appropriate companies and business partners.Logs, tracks, and reports transactions in accordance with Broker Dealer (Cambridge Investment Research) requirements and internal procedures.Provides professional, responsive client service by answering questions, coordinating follow-up, and assisting with client requests.Reviews client files for completeness and assists in maintaining compliance with applicable policies, procedures, and regulatory requirements.Supports client communication and public relations efforts, including outreach, scheduling, event planning and relationship-building activities.Performs other duties as assigned.SKILLS AND ABILITIESTo perform this job successfully, an individual should demonstrate the following knowledge, skills, and abilities.Demonstrates accuracy, thoroughness, attention to detail.Maintains strong organizational skills and the ability to prioritize multiple tasks.Understands basic accounting, financial services, and business processing concepts (faxing, uploading, scanning)Uses good judgment and discretion when handling confidential client information.Demonstrates proficiency with computers, electronic equipment, department-specific software, spreadsheets, and document management systems.Listen Well: to resolve client service and operational issues and assist financial advisor team.Communicates clearly and professionally, both verbally and in writing (typing); confidence and professionalism on the phone are required.EDUCATION AND EXPERIENCEPreferred qualifications include an associate degree and relevant experience.BENEFITSStakeholder BonusHealth InsuranceDental InsuranceRetirement Plan (401k) – 3% Safe Harbor Contribution + Discretionary Contribution10 Observed HolidaysPTOGroup Term Life providedShort Term Disability - 100% provided by companyLong Term DisabilityMaternity/Paternity Leave – 100% of payCommunity InvolvementPay-It-Ohnward – Company Giving ProgramGrilling for Charity – Community DonationsThank God Its Monday (TGIM) Company EventTo apply for this position, go to our website Ohnward Bancshares, Inc.www.ohnward.comAbout UsCareersApply NowEqual Opportunity Employer