Operations and Client Relationship Coordinator

Maquoketa Area Chamber of Commerce; Maquoketa (IA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan (401k) - company match

Paid Time Off (PTO)

Holidays - 10 Observed

Job summary

Maquoketa Area Chamber of Commerce seeks a Coordinator to support Financial Advisors by managing securities-related processes, maintaining client records, and assisting with client service and compliance. The role emphasizes accurate data handling, reporting, and proactive communication to support advisor teams.

The position involves drafting client materials, coordinating with partners, and contributing to outreach and relationship-building efforts while adhering to regulatory requirements.

Qualifications

• Associate Degree: 2-4 year’s experience and/or training; or equivalent combination of education and experience.
• Computer proficiency. Microsoft Office products.

Responsibilities

• Maintains client database records and Laserfiche files; keeps information accurate and up to date.
• Prepares and maintains accurate client review materials for new and existing accounts.
• Processes securities and related business; coordinates documentation with partners.
• Logs, tracks, and reports transactions per Broker Dealer requirements and internal procedures.
• Provides professional client service; answers questions and assists with requests.
• Reviews client files to ensure completeness and compliance with policies and regulations.
• Supports client communications and relationship-building activities, including outreach and events.
• Performs other duties as assigned.

Skills

Accuracy

Organizational skills

Communication skills

Customer service

Word and Excel proficiency

Education

Associate Degree or equivalent experience

Microsoft Office proficiency

Tools

Laserfiche

Document management systems

CRM systems

Job description

POSITION SUMMARY/ Role Overview

The Coordinator supports Financial Advisors by managing securities-related processes, maintaining client records, assisting with client service, and ensuring compliance with financial services requirements activities. Key responsibilities include maintaining client databases, preparing client review materials, processing new business, ensuring compliance and supporting client communications and relationship building.

KEY ORGANIZATIONAL RELATIONSHIPS

• Reports to the Chartered Financial Consultant or designated supervisor.
• Works closely with Chartered Financial Consultants, Financial Advisors, operations staff, clients, and external business partners.

Duties And Responsibilities

Essential Duties and Responsibilities

This position requires accuracy, organizational skills, and the ability to make phone calls. The Coordinator will mostly communicate with customers and the financial advisors. This Coordinator taking initiative to make phone calls to keep momentum is a must. This position works with confidential information and must be computer proficient – for example WORD and EXCEL documents.

• Maintains client database records and Laserfiche files, ensuring information is accurate, current, and complete.
• Prepares and maintains accurate client review materials for new and existing accounts.
• Processes securities and fixed-related business and coordinates required documentation with appropriate companies and business partners.
• Logs, tracks, and reports transactions in accordance with Broker Dealer (Cambridge Investment Research) requirements and internal procedures.
• Provides professional, responsive client service by answering questions, coordinating follow-up, and assisting with client requests.
• Reviews client files for completeness and assists in maintaining compliance with applicable policies, procedures, and regulatory requirements.
• Supports client communication and public relations efforts, including outreach, scheduling, event planning and relationship-building activities.
• Performs other duties as assigned.

Skills And Abilities

To perform this job successfully, an individual should demonstrate the following knowledge, skills, and abilities.

• Demonstrates accuracy, thoroughness, attention to detail.
• Maintains strong organizational skills and the ability to prioritize multiple tasks.
• Understands basic accounting, financial services, and business processing concepts (faxing, uploading, scanning)
• Uses good judgment and discretion when handling confidential client information.
• Demonstrates proficiency with computers, electronic equipment, department-specific software, spreadsheets, and document management systems.
• Listen Well: to resolve client service and operational issues and assist financial advisor team.
• Communicates clearly and professionally, both verbally and in writing (typing); confidence and professionalism on the phone are required.

Education And Experience

• Associate Degree: 2-4 year’s experience and/or training; or equivalent combination of education and experience.
• Computer proficiency. Microsoft Office products.

Benefits

• Stakeholder Bonus
• Health Insurance
• Dental Insurance
• Retirement Plan (401k) - 3% Safe Harbor Contribution + Discretionary Contribution
• 10 Observed Holidays
• PTO
• Group Term Life provided
• Short Term Disability - 100% provided by company
• Long Term Disability
• Maternity/Paternity Leave - 100% of pay
• Community Involvement
• Pay-It-Ohnward - Company Giving Program
• Grilling for Charity - Community Donations
• Thank God Its Monday (TGIM) Company Event

Equal Opportunity Employer