Operations Analytics Lead: KPI/OKR, Splunk & Observability

mks2technologies; City of Albany (NY); Hybrid; USD 76,000 - 78,000; Full time

Job summary

MKS2 Technologies, LLC is seeking an Operations Analytics Lead in Albany, NY, on a hybrid 6–12-month contract. The role leads KPI/OKR governance, observability, and analytics across enterprise applications to improve health, performance, and reliability.

The candidate will work with Splunk, Dynatrace, and Power BI to drive actionable insights. Responsibilities include building dashboards, coordinating software and infrastructure administration, and automating data collection and reporting.

Qualifications

• Experience leading KPI/OKR governance and operational analytics.
• Proficient with Splunk or Dynatrace for logs and monitoring.
• Ability to build dashboards in Power BI and Excel.
• Knowledge of Linux/Unix and Windows environment administration.
• Proficiency in scripting (Shell/Python) for automation.

Responsibilities

• Define and maintain KPI/OKR data definitions, targets, owners, data sources, and validation controls.
• Develop and optimize Splunk reports, alerts, dashboards, and scheduled reports; analyze logs and metrics.
• Monitor application health, infrastructure performance, and service reliability; perform root-cause analyses.
• Build operational scorecards and dashboards using Power BI, Splunk, and Excel.
• Coordinate Linux/Windows environments, app servers, middleware, and integrations.
• Automate data collection, log processing, reports, health checks, and alert enrichment.
• Lead incident, problem, and change-management with cross-functional teams.
• Review monitoring coverage, thresholds, dashboards, and escalation paths.
• Manage milestones, dependencies, risks, and reporting with stakeholders.
• Lead DevOps issue and defect tracking across teams; ensure remediation actions.
• Create runbooks, SOPs, support matrices, and knowledge transfer materials.

Skills

KPI/OKR governance

Observability

Scripting

Automation

Tools

Splunk

Dynatrace

Power BI

Excel

Shell/Bash

Python

Jboss

MuleSoft

Twilio integrations

Job description

MKS2 Technologies, LLC is seeking an Operations Analytics Lead in Albany, NY, on a hybrid 6–12-month contract. The role leads KPI/OKR governance, observability, and analytics across enterprise applications to improve health, performance, and reliability.

The candidate will work with Splunk, Dynatrace, and Power BI to drive actionable insights. Responsibilities include building dashboards, coordinating software and infrastructure administration, and automating data collection and reporting.