Operations Analytics Lead

mks2technologies; City of Albany (NY); Hybrid; USD 76,000 - 78,000; Full time

Job summary

MKS2 Technologies, LLC is seeking an Operations Analytics Lead in Albany, NY, on a hybrid 6–12-month contract. The role leads KPI/OKR governance, observability, and analytics across enterprise applications to improve health, performance, and reliability.

The candidate will work with Splunk, Dynatrace, and Power BI to drive actionable insights. Responsibilities include building dashboards, coordinating software and infrastructure administration, and automating data collection and reporting.

Qualifications

• Experience leading KPI/OKR governance and operational analytics.
• Proficient with Splunk or Dynatrace for logs and monitoring.
• Ability to build dashboards in Power BI and Excel.
• Knowledge of Linux/Unix and Windows environment administration.
• Proficiency in scripting (Shell/Python) for automation.

Responsibilities

• Define and maintain KPI/OKR data definitions, targets, owners, data sources, and validation controls.
• Develop and optimize Splunk reports, alerts, dashboards, and scheduled reports; analyze logs and metrics.
• Monitor application health, infrastructure performance, and service reliability; perform root-cause analyses.
• Build operational scorecards and dashboards using Power BI, Splunk, and Excel.
• Coordinate Linux/Windows environments, app servers, middleware, and integrations.
• Automate data collection, log processing, reports, health checks, and alert enrichment.
• Lead incident, problem, and change-management with cross-functional teams.
• Review monitoring coverage, thresholds, dashboards, and escalation paths.
• Manage milestones, dependencies, risks, and reporting with stakeholders.
• Lead DevOps issue and defect tracking across teams; ensure remediation actions.
• Create runbooks, SOPs, support matrices, and knowledge transfer materials.

Skills

KPI/OKR governance

Observability

Scripting

Automation

Tools

Splunk

Dynatrace

Power BI

Excel

Shell/Bash

Python

Jboss

MuleSoft

Twilio integrations

Job description

MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our "Mission First" orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.

Operations Analytics Lead

Pay Rate: $55.28 - $56.73 per hour during the 6-12-month contract term. $125K upon conversion.

Location: Albany, NY - Hybrid schedule in office twice a week and every other Friday.

Job Description:

We are seeking a Operations Analytics Lead to lead operational analytics, observability, systems administration coordination, and KPI/OKR governance across enterprise applications and technology services. This role will drive the collection, validation, analysis, and reporting of operational metrics while using tools such as Splunk or Dynatrace to improve visibility into application health, infrastructure performance, service reliability, and business outcomes. The role partners with application, infrastructure, development, security, and business teams to identify issues, guide root-cause analysis, streamline operational processes, and transition repeatable metrics and reporting activities to the Operations team.

WHAT YOU'LL OWN & DELIVER

KPI/OKR Metrics Collection & Governance

Define and maintain metric definitions, targets, owners, data sources, collection schedules, and validation controls. Consolidate KPI/OKR data and communicate performance against objectives.

Splunk Analytics & Log Management

Develop and optimize SPL searches, reports, alerts, dashboards, and scheduled reports. Analyze application, system, security, and integration logs; monitor HTTP status codes, errors, transaction failures, ingestion trends, and recurring patterns; and translate findings into actionable operational insights.

Observability & Performance Monitoring

Use analytical capabilities for application performance monitoring, distributed tracing, service-flow analysis, infrastructure visibility, anomaly detection, and alerting. Correlate performance indicators with logs and events to help isolate service degradation and accelerate root-cause analysis.

Operational Analytics & Visualization

Build operational scorecards and dashboards using appropriate analytics and visualization tools, such as Power BI, Splunk dashboards, and Excel. Track availability, latency, error rates, incident trends, SLA/SLO performance, capacity, workload, and automation outcomes.

Systems & Application Administration

Coordinate and support administration of Linux/Unix and Windows environments, application servers, middleware, and integration platforms. Relevant areas may include JBoss, MuleSoft, Twilio integrations, service configuration, access and permissions, certificates, scheduled jobs, deployments, patching coordination, capacity monitoring, and environment health checks.

Scripting & Operational Automation

Use Shell/Bash, Python, and, where appropriate, Java or API-based integrations to automate data collection, log processing, recurring reports, health checks, alert enrichment, and routine operational tasks.

Incident, Problem & Root-Cause Management

Partner with application and infrastructure teams to investigate incidents, correlate logs and metrics, identify root causes, document corrective actions, and track recurring issues through resolution. Support incident, problem, and change-management processes.

Monitoring, Alerting & Service Reliability

Review monitoring coverage, alert thresholds, dashboards, and escalation paths. Reduce noisy or duplicate alerts, improve signal quality, and support service availability, resilience, and operational readiness.

Stakeholder Coordination & Project Management

Manage milestones, dependencies, risks, action items, and reporting commitments. Work with business owners, engineering teams, application support, and leadership to establish accountability and communicate operational performance.

DevOps Issue & Defect Management

Lead cross-functional tracking and coordination of production issues, application defects, incident investigations, and remediation activities across Development, QA, Infrastructure, and Operations. Monitor SLA commitments, identify recurring problems, track corrective and preventive actions, and provide clear status reporting to technical teams and leadership.

Operations Transition & Knowledge Transfer

Create runbooks, standard operating procedures, support matrices, metric inventories, escalation procedures, and training materials. Lead knowledge-transfe